Customer Service Manager

Simeon Jones

***** ***** ***** **, *******, TX **047 832-***-**** **********@*******.***

Objective

To obtain a position where I can maximize my multilayer of supervisory skills, quality assurance, program development, training experience, customer service, and a successful track record in a professional environment.

Education

Bachelor of Art, Communications In Progress) Texas Southern University, Houston, TX

Skills & Abilities

Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in training, and communicative industries.

Experience in training, quality assurance, and customer service with the highest quality product.

Major strengths

Strong leadership excellent communication skills, competent, strong team player, attention to detail.

Dutiful respect for compliance in all regulated environment, as well as supervisory skills including hiring, termination, scheduling, training, payroll, and other administrative tasks.

Thorough knowledge and a clear vision to accomplish the company goals.

Computer and Internet literate.

Professional Experience

Coordinates and maintains a variety of non-clinical and ancillary services including, but not limited to, scheduling/canceling/modifying surgery cases, answering department telephones within system standards

obtaining patient demographics, unit related support functions; track and document business office data

Analyze usage patterns and work across interdepartmental lines to ensure that services, supplies, equipment, and maintenance repair service needs are met as applicable to primary work area.

Receives/serves physicians/visitors/customers to create an environment of service; identifies, acknowledges and readily responds to customer needs; ensures eminent needs are met within 5 minutes of request as span of control allows

Ensures appropriate patient/case flow by timely scheduling/rescheduling/canceling of cases in computer system within 15 minutes of notification and notifying appropriate personnel of patient status with respect to department needs.

Identifies, communicate and facilitates resolution of department operational problems independently, collaborating with the manager to resolve complex problems.

Collects and analyzes data related to department operational activities as directed by the Manager or Director to include, but not limited to, customer service, and productivity information.

LEADERSHIP EXPERIENCE

Facilitated educational and self-improvement projects over two years for a non-profit organization for mentally retarded, physically disabled, and special needs clients. Provided daily operational review/quality control as it relates to regulatory requirements in a day habilitation environment.

Assisted other team members in daily activities, dietary aide duties and transportation services.

Provided customer intervention/resolution, training in customer care, scheduling, quality control, payroll and special projects and evaluations.

Reduced employee turnovers, enhanced employee appearance and reduced unnecessary micromanagement.

Supervised and improved the paper flow and inventory control for the warehouse. Provided preventative maintenance at the system level, face to face customer interaction when required.

Experience

• OR Coordinator Memorial Hermann Hospital, Houston, TX 2013-2015

• Supervisor/Service Coordinator The Center, Houston, TX 2009-2012

• Administrative Assistant/Receptionist Salvation Army, Houston, TX 2007-2008

• Account Manager/Maintenance Fit Athletic Club 2006-2007

(REFERENCES AVAILABLE UPON REQUEST)

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