Customer Service Accounting
Resume:
Lilian M Brooker B.Sc.
Burlington, ON L7M 4B4
Home: 289-***-****
E-mail: acqash@r.postjobfree.com
Profile
I am a proactive self-starter with more than 25 years of using information technology to reduce human effort and increase productive. Interpret business requirements to provide technical and/or non-technical specifications or solutions. Demonstrate creative problem solving and analytical skills. Have a solid record of delivering assignments on time, working both independently and in a team environment. Have an established history of building solid relationships with all levels of staff, clients, and customers. Background spans education, biotechnology, finance, and retail, public service, and television industries.
Professional Experience
Sheridan Institute of Technology and Advanced Learning 2004 - Present
PEOPLESOFT FINANCIAL BUSINESS SYSTEMS ANALYST 2009 - Present
Ensuring application security by regulating user access to specific forms, tasks and information; dealing with IT staff responsible for security to resolve problems or issues;
Maintaining cross validation rules, and budgetary control rules, to ensure access and budget restrictions are enforced; establishing new chart field segments, fund, operating units, department ID, project codes, accounts, when required; ensuring terminated users accounts are disabled;
Developing and generating financial reports required to meet information needs, either through PeopleSoft’s reporting component or working with IT developers to develop SQR reports;
Maintaining account tree nodes in PeopleSoft to ensure appropriate grouping of revenues and expenses; creating and maintaining reporting trees nodes that reflect the organizational structure;
Providing technical assistance for all PeopleSoft Financials user queries or forwarding and reporting technical problems to IT; logging into the college’s CRM system and updating case status for successfully resolved cases;
Providing training to users for accessing information from General Ledger and updating end-user documentation for General ledger module;
Executing, on a monthly basis, processes to ensure timely and accurate recording of actual expenditures for payroll and contributor relations transactions in the General Ledger;
Acting as Super User for the General Ledger module by identifying software errors/bugs; participating as GL Lead Role in upgrade team for revisions to Financials System.
Liaising with PeopleSoft Financials provider for general ledger application support for the college, logging and tracking customer connection cases relating to the general ledger and the resolution of these items;
Processing and executing, on a monthly basis, allocations that impact on budgeted salaries and fringe benefits;
STUDENT FINANCIALS - FUNCTIONAL TEAM MEMBER 2008
PeopleSoft Campus Solutions Version 9 Upgrade Project
Performed fit/gap and BRICE analysis; reviewed and confirm business processes.
Updated application configuration roadmaps.
Updated, created test scripts and conducted system testing.
Troubleshot and resolved application issues.
Tested application security.
Updated required queries.
Updated enhancement documentation, training materials and user guides; and delivered training.
BUSINESS SUPPORT OFFICER 2004 – 2011
Support Position 2009 – 2011
Active Position 2004 - 2009
Provide procedural and PeopleSoft Student Financial technical and user support to all staff in the administration of the student fees for Accounts Receivable, Admissions and Student Records modules in PeopleSoft Campus Solutions.
Create, redesign and maintain all fee rules validation tables as well as running related processes to test and verify accuracy of the data.
Develop and generate financial reports required to meet information needs of the organization.
Act as Super User for the Student Financial module by identifying software errors/bugs; conducted research and logged issues with vendor and/or college IT technical team; provided assistance with resolutions
Design, test, implement, develop training material, and trained user of a PeopleSoft custom subsystem for student contract laptop billing and tracking module.
Develop student fee and related registration procedures, the supporting documentation, training plans, and delivering training to appropriate staff.
Liaising between Students, Accounts Receivable and Academic Services on matters related to student fee accounts and fee assessment procedures.
Researching and recommending modifications and or new functionalities to the registration/fee modules of PeopleSoft Student Financial to support business functions and user requirements.
Collecting the source documents to verify program offerings from the Schools/Departments as required to meet timelines for establishing fee rules and supporting related registration processes.
TD Canada Trust 1997 - 2001
SENIOR PROGRAMMER ANALYST (Registered Products Team) 2000 – 2001
Daily routine consisted of creating documentation (proposals, change management, scope, test plans and test scripts, standards, and user requirements), liaison between User and Vendor to resolve production problems and user requested changes, testing vendor changes, and coordinating the implementation of changes.
Created functional design documentation for the introduction of new interest calculation method to application by vendor for CT plans. Performed testing and coordinated implementation of hardware and software to accommodate volume of CT data and upgraded application.
Provided 7/24 troubleshooting for registered product system red alert calls. Developed concise environment problem solving documentation to reduced nightly production calls by 50%.
Trained staff from the user and development departments.
PROGRAMMER ANALYST (ABM Device Team) 1997 – 2000
Daily routine consisted of creating documentation (proposals, change management, scope, test plans and test scripts, standards, and user requirements), liaison between User and Vendor to resolve production problems and user requested changes, testing vendor changes, and coordinating the implementation of changes.
Organized and documented ABM Test Lab reducing time to setup a test environment by 60%.
Automated ABM test lab daily startup procedure to eliminate human intervention.
Ingram & Bell Inc. (Home Health Care Division) 1990 - 1994
ACCOUNTING SUPERVISOR / FINANCIAL SYSTEM ADMINISTRATOR
Key participant in the implementation of RealWorld Financial System.
Performed setup and maintenance of finance system hardware, software, and networking. Liaison with finance system vendor for technical support to resolution system errors and bugs.
Developed accounting controls, monthly downloads and procedures for retail stores and newly acquired locations. Trained retail and accounting staff.
Developed a monthly financial reporting package reducing process queue time by 85% and enhancing productivity by 225%.
TV Ontario 1983 - 1990
PRODUCTION UNIT ASSISTANT 1988 - 1990
SENIOR ACCOUNTING CLERK (Accounts Receivable & Travel) 1984 - 1988
ACCOUNTING CLERK (Accounts Payable) 1983 - 1984
Computer Skills
PeopleSoft Financials: General Ledger, NVision, Commitment Control, Accounts Payable, Purchasing version 8.9 and version 9.2
PeopleSoft Campus Solutions: Student Financials, Campus Community, Student Records, Admissions, version 8 and version 9
PeopleTools version 8.4, 8.48, 8.52
Databases: DB2, MS Access, Oracle
Financial Applications: PeopleSoft, HighLine, RealWorld, Quickbooks
Operating Systems: Windows XP/NT, 2007
Tools: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, MS Internet Explorer, Visio, Netscape, FTP
Education
PeopleSoft: Allocations Rel 9.2 2014
PeopleSoft: General Ledger Rel 9.2 2014
PeopleSoft: Workflow Rel 8.50 2014
PeopleSoft: Commitment Control Rel 9.1 Ed 3 2012
PeopleSoft: Query Reporting Rel 8.5 2012
PeopleSoft: nVision for General Ledger Rel 9.1 Ed3 2011
PeopleSoft: General Ledger Rel 9 2009
PeopleSoft: Equation Engine Rel 8.9 Ed2 2008
PeopleSoft: Student Financials Fundamentals Rel. 8.9 Ed2 2005
Oracle University
Bachelor of Science Degree Honours Computer Information Systems 1997
DeVry Institute of Technology, Phoenix, Arizona
Computer Information Systems Diploma 1997
DeVry Institute of Technology, North York
Business Accounting Diploma 1983
Fanshawe College
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