Customer Service Representative

Mark S. Brass

** ******** *****, ******, ** ***** • 781-***-**** • 781-***-**** • *********@*******.***

Professional Summary

Customer Service Representative driven to exceed sales goals and build long term relationships with

customers. Delivers positive experiences through high-quality customer care. Self-motivated with

exceptional communication and computer capabilities. Expertise in delivering support services and

resolving customer complaints.

Work History

Customer Service Specialist 08/2006 to 09/2014

WB Mason Co., Inc – Brockton, MA

Answered an average of 75 calls per day by addressing customer inquiries, solving problems andproviding new product information and assisting sales staff.

Entered sales orders in our Microsoft Dynamics AX system to insure accurate and on time office supply

deliveries.Followed through with our supply and furniture drivers to communicate with our customers as to whentheir orders would be delivered.Handled customer returns, product and billing questions in a professional and courteous manner

Customer Service Representative 08/1998 to 08/2006

Corporate Express, Inc. – Lawrence, MA

Answered an average of 50 calls per day by addressing customer inquiries, solving problems andproviding new product information.

Entered sales orders into ISIS computer system to insure accurate on on time deliveries of office

supplies and furniture.

Followed through with the our warehouse, supply and furnitureDrivers to communicate with our customers as to when they would expect delivery.

Customer Service Representative 06/1994 to 08/1998

BT Office Products, International – Needham, MA

Answered an average of 30 calls per day by addressing customer inquiries, solving problems andproviding new product information. Assisted customers via telephone and email

and supported the sales team.

Merchandising Manager 06/1986 to 06/1994

Staples, Inc. – Framingham, MA

Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.

Supervised employees to insure neatly stocked shelves.

Earned management trust by serving as key holder, responsibly opening and closing store.

Education

Bachelor of Arts: SociologyUniversity Of Massachusetts - Amherst, MA

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