Customer Service Manager

Lori A. Miko

*** ***** ******** ******

Belleville, IL 62220

Phone: 618-***-****

Email: **********@*****.***

Education:

Southwestern Illinois College Belleville, IL Campus

Associate of Applied Science in Paralegal Studies

GPA: 3.4

Graduation: May of 2004

Southwestern Illinois College Belleville, IL Campus

G.E.D.: August of 1996

Computer Skills:

Corel WordPerfect 9, Word, Windows 98, Windows XP, Windows 7, Excel, Outlook, Access and QuickBooks

Typing speed: 50 words per minute

Experience:

Keystone Staffing Fairview Heights, IL

Clerical/Customer Service/Data Entry Temp

June 2007 to February 2009

Filed, typed, faxed, copied and entered data

Entered and Processed Orders

Answered phone calls and greeted incoming visitors and clients

Remick Hardware Belleville, IL

Full-time Cashier/Salesperson

September 2003 to June 2005

Assisted customers with purchases

Handled customer inquiries and complaints

Trained new personnel

Stocked and arranged merchandise

Operated computerized cash register

Collected cash, credit card, and check payments

Sears, St. Clair Square Mall Fairview Heights, IL

Full-time Supervisor/Salesperson

June 1998 to June 2003

Full-time Cashier/Salesperson

September 2003 to June 2005

Assisted customers with purchases

Handled customer inquiries and complaints

Trained new personnel

Stocked and arranged merchandise

Operated computerized cash register

Collected cash, credit card, and check payments

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