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Customer Service Administrative Assistant

Location:
Toronto, ON, Canada
Posted:
June 18, 2015

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Resume:

Ada Almaral

*** ****** ** ***** #**** Etobicoke ON M8Y0A1

416-***-**** acqaqf@r.postjobfree.com

Skills Summary

Hard working, detail oriented, able to multi-task.

Excellent communication and presentation skills.

Enjoys working with others to achieve goals and meet objectives.

Able to learn and apply quickly and effectively.

Capable to work individually or as a team member.

Excellent organizational skills.

Excellent analytical and problem-solving skills.

Customer service background.

Work prioritization.

Able to work in a fast- paced environment.

Ability to exercise independent judgment and take the initiative.

Relevant Professional Experience

Office Assistant/Receptionist (November 2014 - Present)

New York Fries

Toronto, ON

Responsible for sales reports.

General office responsibilities.

Set up courier pick up & shipments.

Assist day to day task to managers.

Maintain and monitor office supply inventory levels and place orders as required.

Shop Administrator (September 2014 - November 2014)

Oxford Builders

Mississauga, ON

Responsible for processing work orders.

General office responsibilities.

Prepared and submit expense reports.

Responsible for monitoring office expenditures

Administrative Assistant - Receptionist (January 2011 – September 2014)

The Fence People

Brampton, Ontario

Responsible for the issuance and review of purchase orders.

Reconciles internal and external systems to ensure all outstanding invoices have been submitted to the customer.

Responsible for invoicing of customers and processing of invoices.

Creation of spreadsheets in Excel to analyze the profitability of product installations.

Reviewed as-built drawings and compared actual quantities with estimated quantities.

Conducted monthly presentations to managers and supervisors about project group performance.

Conducted budged analysis and reviewed cost control of fencing installation projects.

Created graphs/charts for PowerPoint presentations and format.

Responsible for general office duties such as maintaining a filing system, preparing and delivering documents, answering calls and greeting office guests.

Receptionist (September 2010 - January 2011)

Revive Health Center

Toronto, Ontario

Responsible for general administrative duties including telephone support and the management of internal and external mail.

Responsible for create patients file and profile.

Scheduled patient’s appointments and oversaw the daily schedules.

Create weekly work schedules in timekeeping system; perform schedule maintenance.

Pharmacy Assistant (September 2009 -September 2010)

Guardian Pharmacy

Toronto, Ontario

Responsible for inventories and orders.

Customer service.

Generate monthly sales report.

Cashier.

Data entry.

Administrator - Sales (October 2007 - January 2009)

Group Sat Service

Venezuela

Assisted with general accounting functions and payroll.

Scheduled client appointments and oversaw the daily schedules for the Senior Management group.

Resolved problems, mediated disputes, and handled customer complaints.

Project Administrator (May 2005 - October 2007)

Field Service C.A.

Venezuela

Coordinated and managed multiple projects and priorities.

Cost control, handling and budget preparation.

Provided secretarial and administrative support for the site manager.

Developed database and linked filing system to maintain accurate and up-to-date employee records.

Coordinated business travel reservations including flights, car rental, and hotels.

Power point presentation.

Education

B.A. in Business Administration, University Santa Maria, Venezuela, 2006

Computer Skills

Windows, MS Office, Internet, Maestro software

Languages

English & Spanish



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