Customer Service Sales
Resume:
Aitor Fernández Castrillo
VX The Fifty, Soi Sukhumvit 50, Bangkok. Thailand.
*****.****.*********@*****.***
PERSONAL SUMMARY
An enthusiastic fresher with highly motivated and leadership skills. High achiever in managing all aspects
of budgeting, forecasting, strategic planning, expense management, operations, customer service and
administration. Team leader who effectively meets goals through strong leadership interpersonal
communication, and analytical abilities.
At the moment, after long time travelling around Asia, I am sure that i need a new challenge to keep
improving in my life and its why i want to try outside of my country. Great experience around Asia and
high knowledge about the culture and values. I am looking for an opportunity in an international company
which can offer me a long term plan and career. Actually living in Bangkok with 100% change
disponibility, ready to give all my best. Completly sure that my personality and skills can be used for a
common success.
WORK EXPERIENCE
Linea Directa Aseguradora. Grupo BANKINTER
Insurance Legal Support Consultant 2010 - 2013
Provided legal assistance in one of the top insurance companies in Spain, developing the legal terms and
conditions for the Service Contract and other formal documents. Managed the administrative functions of
the company, including accounting, invoicing and billing. Acquired practical skills in drafting legal
contracts, contract negotiation, strategic planning, business management, and marketing. Possess strong
leadership skills along with the ability to deal creatively and practically with legal problems/issues and
interact effectively with colleagues and clients.
Millenium & Copthorne Hotels at Chelsea Football Club 4*
Assistant Concierge 2008 - 2009
Top hotel located in a well-known area in London. As part of the front office and concierge team, I was
responsible for maintain high standards in all public areas of the hotel. Greatings guests at the front door
was a key duty of my role. Wide knowledge of London: tours, restaurants, sightseeing, shows...etc.
Responsible for bags storage, car requests and any transportation enquiries. First experience in an
international environment, was a challenge for me since the beginning cause the language barrier, but also
really sucessfully for my experience and knowledge acquired.
El Corte Ingles
Sales Associates 2005 - 2007
First experience representing a well established company in a professional and positive manner.
Responding quickly and resourcefully to customer request or concerns. Using suggestive selling
techniques to increase sales, giving information to customers about products. Serving multiple customers
in a short period of time, Accurately completing cash register transactions. Creating and maintaining long-
term relationships with regular customers. Executing marketing and visual merchandising iniciatives.
Normally at the end of month, finish my results between top 5 best seller in my department.
EDUCATION
UNED, Rome-Madrid.
Hospitality and Tourism Management Bachelor degree . 2009 - 2010
Sagrado Corazón High School, Fuencarral. Madrid
Social Science and Humanities Bachelor.
Sep 1989 - Jun 2003
KEY QUALIFICATIONS
• Native Spanish speaker.
• Proficiency level in English: grammar, reading, speaking and written.
• Basic level in Italian: grammar, reading, speaking and written.
• Currently learning Tagalog. Apr 2015 - present.
• Excellent IT skills (Microsoft Word, Powerpoint and Excel, Windows and IOS).
• Reputation for excellence and high quality service to clients.
• Good eye for detail; well organized, skilled in setting priorities.
• Strong written and oral communications.
PERSONAL INTEREST
Adventure holidays, photography, minimalism, healthy food, sports, motorbikes.
Contact this candidate