Customer Service Manager

Savior Colón

** ***** ****** **********, ** *****• 757-***-****• acqad9@r.postjobfree.com

OBJECTIVE

To obtain a culinary position where I can utilize my skills and knowledge, providing quality food production and excellent customer service.

SUMMARY

Able to work in a high-stress environment and complete tasks

Fluent in both English and Spanish

Experienced in scratch cookery, preparing consistent, quality food items

Able to maintain and organize daily record-keeping

EDUCATION

Culinary Institute of Virginia, Norfolk, VA

Associate of Applied Science in Culinary Arts

Graduation Date: January 2014

Culinary Institute of Virginia, Norfolk, VA

Bachelors of Science in Food Service Management

Graduation Date: June 2015

Liberty University, Lynchburg, VA

Master of Public Health-Nutrition

Graduation Date: February 2016

CERTIFICATIONS

Serv Safe

Alcohol Serv Safe

Controlling Foodservice Cost

Foodservice Supervision

WORK EXPERIENCE

Christopher Newport University, Newport News, VA

January 2015-Present

Kitchen Manager/Chef

Responsible for daily meal preparations, serving +2,500 personnel

Testing and executing new menu ideas and recipes

Menu Development

Responsible for all back of the house operation

Customer Service, food & labor cost, ordering and inventory management,

Morrison Compass Group, Portsmouth, VA

August 2013-January 2015

Lead Cook

Adhering to company policies of production and dietary restrictions for patients

Following standardized recipes and maintaining Serv Safe policies

Assisting the Executive chef pass Stirtech inspections with the highest grade in the region

Creating, preparing and serving my own menu bi-weekly

Responsible for daily meal preparation serving over 500 personnel

Inventory, ordering and receiving

Kincaid’s, Norfolk, VA

December 2012-Feburary 2014

Lead Cook

Prepare salads, sandwiches, and desserts in a high-volume casual/fine dining restaurant

Cook on various stations of the line, from sauté to broil, as needed

Prep station for service

Trainer

Inventory, ordering and receiving

Food Lion Distribution, Disputanta, VA

October 2011-July 2012

Order Selector

Replenished grocery store inventory

Responsible for shipping and receiving inventory

Assisted the Grocery Shipping Supervisor as needed

Wawa, Colonial Heights, VA

September 2008-January 2011

Customer Service Manager

Prepared sandwiches and food offerings according to customer request

Followed proper guidelines, ensuring that product was held/stored within safe temperatures

Assisted General Manger with store customers, handling money transactions and cash deposits

Ordering, receiving, inventory and scheduling

United States Air Force, Moody Air Force Base, GA

February 2003-February 2007

Services Journeyman/ Kitchen Manager (Food Service)

Responsible for daily meal preparations, serving 2,500 personnel

Shift Manager

Completed daily reports for inventory and sanitation records

Trained supervisors from other departments, informing them of proper food service practices

Created recreational activities while on deployment, building moral for personnel

Ran the storeroom operations ordering and receiving, costing and pricing for dinning facility inventory.

Conducting daily, bi-weekly, quarterly and annual inventory.

REFERENCES

References and Recommendations available upon request

Contact this candidate