Sales Manager

Mr. Shant Pashayan

* ******* ********, ******, ******* L1M-2N8 Tel: 416-***-**** Email: acqa6f@r.postjobfree.com

PROFILE

Over 30 years of successful business experience with a strong emphasis in internal/external customer relations, scheduling jobs and managing the success and well-being of the company and its employees. Extensive knowledge and experience in the printing/purchasing industry.

Professional ● Highly Self-Motivated ● Strong Work Ethic ● Extensive Customer Service Skills

Leader ● Team Player ● Excellent Communication & Time Management Skills

Enjoy People ● Entrepreneurial ● Organized ● Analytical

Lean manufacturing knowledge (6-S) ● Able to Multi-task ● Adaptable

OBJECTIVE

To be responsible for the success and well-being of a dynamic and demanding service oriented business, its employees and customers.

CAREER EXPERIENCE

RP Graphics Group (Mississauga, Ontario) March 2014 – May-2015

Director/VP of Operations – Print/Manufacturing

Oversee and managed (7 supervisors) all manufacturing departments –Pre-press, Litho Printing, Digital, Digital Wide Format & Roll to Roll printing, Direct Mail & Fulfilment, Lettershop, Bindery & Finishing (Die-Cutting), Kitting and Logistics/Shipping Departments.

Coordinated daily production meetings among all department supervisors, sales and CSR’s,

as well as handling daily client requirements with the sales team.

“Health & Safety” certified member & participation in JHSC.

Trained Department Supervisors to be more efficient, to motivate staff and increase production.

Oversee all labour costs by managers and supervisors to ensure that production targets and customer satisfaction is achieved.

Identify and executed operational improvements to reduce costs, increase capacity and efficiencies. Lean manufacturing expert – (6S).

Improved plant performance and consistency of results through employee development, preventive maintenance, process improvements & capital projects implementation

Developed and strengthen workplace culture in adherence to company policies and procedures and as well as support and promote employee development.

Manage the hiring, performance reviews, training, and discipline processes of employees.

Industry expert in HUV/UV inks.

Merger & Acquisitions expert.

TSP Graphics (Toronto, Ontario), December 2012 – September 2013 (Consulting Contract)

General/Operations Manager

Oversaw and managed all departments – Printing, Digital Wide Format & Roll to Roll printing, Finishing and Logistics/Shipping Departments.

Coordinated daily production meetings among all department supervisors, sales and CSR’s,

as well as handling daily client requirements.

Managed all aspects of daily business from hiring, training, terminations and all purchases required.

Managed staff of over 75 full time employees + 25 part time employees.

Communicated with all Suppliers and helped negotiate more cost efficient prices on all materials and equipment required for the company.

Set-up and implemented “Health & Safety” and “WHMIS” Committees

Trained Department Supervisors to be more efficient, to motivate staff and increase production.

Established, maintained and improved production processes and standards.

Understand and analyze the profit & loss statements, budgeting, manpower forecasting, and capital expenditures, as well as any required reports.

Implemented “Rules & Policies” for all employees in the company.

DPG (Markham, Ontario), November 2010 – November 2012

Operations/Plant Manager (Consulting Contract)

Oversaw all functions of the daily business operations – from daily production/scheduling work and staff, client sales meetings, quoting/estimating jobs, purchasing of materials & equipment, billing, hiring, training and evaluations of all staff

Planned monthly sales forecast meetings for all departments –offset, digital, bindery & finishing departments.

Managed large national accounts.

Implemented and managed “Health & Safety” and “WHMIS” Committees

Effectively managed a staff of 16 employees

AYLMER EXPRESS/ACCELL GRAPHICS (London, Ontario), January 2010 – March 2010

Short-Term Consulting Contract (Retail, commercial & trade shop).

Amalgamated two individual businesses offset print and digital company with a direct mail services company, into one to maximize potential work flow & profit.

Relocated both companies to a new location with no customer job delays/interruptions and continued job delivery on time.

Oversaw all moving functions from researching/locating new building location, trades workers, equipment/vendor contracts & purchases, to floor plan set-up all under labour law requirements.

Created and set-up all functions of a new business division – equipment purchases, staffing, sales training, promoting the business through various media channels., set up pricing structures, quoting systems, networking all computers, rules and regulations.

Managed and operated the business until fulltime staff was trained to take over.

Saved the company over $250,000.00 in re-negotiating existing equipment/vendor contracts.

MARKHAM IMAGING, July 2005 – August 2009.

Business / Production / Sales Manager

Oversaw all operations of the business from sales, estimating/quoting jobs, print-production (scheduling), inventory management, HR, accounting, purchasing, billing, daily customer interactions & business operations (handling daily supplies to purchasing of all equipment & hiring & training staff) to ensure final top-quality products and service.

Effectively managed a staff of 15 employees/daily work production & daily work quotations.

Extensive experience in meeting and exceeding deadlines of scheduled or unscheduled tasks.

Received several recognitions for “Best Personal Service”, “Best Quality” & “Best On-Time-Delivery-without delay” from top customers (2005 & 2006 & 2007)

Personally awarded Printer/Supplier of the year for 2007-2008 From Hewitt Associates (Leading HR Company in North America) for printing and direct mail services.

Researched customer concerns and managed the internal resources necessary to resolve issues in a timely manner while retaining the customer’s business and goodwill.

Successfully built & maintained strong business relationships with outside vendors.

Daily meetings with staff and clients to ensure high quality workmanship & on time deliveries.

Implemented & managed FSC standards in work production on a daily basis.

Extensive knowledge & experience : Litho printing (HUV/UV inks), Web printing, Wide Format digital (Roll to Roll & Flat bed) printing & finishing, Sign printing, Digital black &white and colour printing, Direct Mail (e.g. Hewitt Associates, BMO & GM Canada), Digital die-cutting, letterpress functions, CNC cutters and routers & complete bindery functions.

MARKHAM OFFSET (CHATEAU YORK PUBLISHING LTD.), 1999 –2003

President & Owner (Sold business late 2003)

Oversaw all operations of the business and effectively managed a staff of 30 employees

Multi-tasked: ran the company while generating sales (offset, digital, letterpress & bindery)

Responsible for scheduling, production, proofing, finishing and delivery of all printing jobs.

Managed large national accounts. (Retail, commercial & trade accounts).

Responsible for quoting, pricing, bidding, tenders and account relations.

Continually strived to build solid business relations with our customers and company distributors.

Successfully managed, organized, promoted and planned company events.

FRASER GRAPHICS, Markham, Ontario, 1990 - 1999

General/Operations Manager (Retail, commercial & trade shop)

Scheduling, Production, Proofing, Finishing and Delivery.

Print on Demand. Estimating & Billing all work flow.

Just In Time Production.

All Management Responsibilities.

Offset Printing and Digital Production.

Liaison between company and high-end corporations.

Knowledge of Xerox Docu-tech and Canon Colour Photocopiers with Rip systems.

HIGHPARK PRINTING, Richmond Hill, Ontario, 1988 - 1990

Press Operator

BARON’S/YEREVAN PRINTING LTD., Scarborough, Ontario, 1983 - 1988

Press Operator and Production Manager

Additional Skills & Interests:

Extensive knowledge and experience on the following presses: Heidelberg, Komori,

AB Dicks, Multi’s, Ryobi’s, Letterpress, Direct Mail and most Film and Bindery equipment.

Extensive knowledge and experience with Xerox, Canon, Ricoh, Konica/Minolta - high end digital colour and black and white photocopiers & digital printers.

Extensive experience in developing marketing & communications programs.

Extensive experience with (CTP) computer to plate.

Knowledge with Computers Mac and PC

Knowledge & experience with Email, Windows, Windows-XP, Windows Vista, MAC.

Extensive Experience & Knowledge in Complete Offset printing, Screen printing, Web printing, Large Format Digital Printing, Flat Bed Printing, Roll to Roll wide format printing, Digital black/white & colour printing, Flat bed CNC cutters and routers, Direct mail services, letterpress functions & complete fulfilment and bindery services.

Experience with Printing, Graphics and Design Software.

Experience with customer estimating/quoting systems.

Excellent Communication/Leadership Skills.

Proven Knowledge of Business Management Skills

Canon and Xerox Business and Digital training

Highly organized with the ability to train, motivate, and maintain an efficient and energetic team environment.

Many years of experience in Retail, Commercial & Trade printing & finishing

Excellent Public Speaker

EDUCATION

SIR JOHN A. MACDONALD, 1981 – 1984

O.S.S.D. - Specializing in business courses.

GEORGE BROWN COLLEGE, 1984

Knowledge of Offset Printing & Film Stripping

REFERENCES Available upon request.

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