Customer Service Representative

TAMIEKA HOWARD

***** *. ******, *********, ** ***27 • Cell: 708-***-**** • *************@*****.***

Professional Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills

and telephone etiquette.

Skills

Creative problem solver Trusted key holder

Exceptional communication skills Strong client relations

Quick learner Training development aptitude

Credit card processing Proficient in cash management

Medical terminology knowledge Multi-line phone talent

Work History

Customer Service Representative, 05/2010 to 02/2015

NCO FINANCIAL – Matteson, IL

Effectively managed a high-volume of inbound and outbound customer calls.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center

environment.

Accurately documented, researched and resolved customer service issues.

Mastery of customer service management systems and databases.

Billed insurances, and access different client systems for hospitals including epic.

Also processed credit card payments.

Collections, 01/2007 to 05/2010

CASH NET USA – Chicago, IL

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing

new product information.

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

Processed credit card payments.

Assistant Manager / Customer Service Representative, 07/2003 to 01/2007

PAYDAY LOAN STORE – Lansing, IL

Greeted customers entering the store to ascertain what each customer wanted or needed.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Implemented marketing strategies which resulted ingrowth of customer base.

Trained and directed new hires during department orientations.

Created daily and weekly cash reports for accounting management.

processed credit card payments.

Education

High School Diploma: 2000

Thornridge High School - Dolton, IL

3.5 GPA

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