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Customer Service Manager

Location:
Sherman, TX
Salary:
12.00 hrly
Posted:
June 18, 2015

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Resume:

KATHY COBB

*** * **** *********, ** ***** 281-***-**** acqa21@r.postjobfree.com

Office Manager, Human Resources, and Bookkeeping

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience and education including but not limited to an office management, secretary, administrative assistant, bookkeeping, and office clerk.

Excels in fast paced conditions with the ability to work side-by-side with team or independently on daily duties, urgent issues, and assigned projects.

Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Quickbooks

Salesforce

Concord

Medical Billing Experience

Accounts Payable/Receivable

Bookkeeping & Payroll

Microsoft Office/Outlook

Data Entry (45-50 WPM)

Sales Tax Reports

Customer Service

Experience

OCEAN CANYON PROPERTIES 2011-2015

2009 to 2010

Responsible for Accounts Receivable for two years, then took over Accounts Payables.

Accounts Receivable billing 4 resorts and processing payments for about 30,000 members

Accounts Payable for the same 6 resorts. I enter the bills and do the coding for the Accounting Manager and present the owner for signature

I do the filing of all payable payments

Reconcile the Credit Card Statements for the controlling company

Check four bank accounts to make sure they reconcile

Member Services, process payments, and assist Manager of Department

PINEHOPE HEALTH & REHAB, Hope, AR 2009-2010

Human Resources Manager & Admissions

Responsible for the hiring of CNA’s and admitting of new residents.

Duties entailed criminal background checks, recruitment and training of new employees, issuing of employee packets, licenses upkeep, and federal medical testing requirements.

Admission responsibilities included required paperwork for new and existing residents, medical and insurance coding and data entry, Medicaid and DHS approval and appointments, and REEVAL for continuing patients.

ARK-LA-TEX HEALTH CLINIC, Texarkana, AR

2009-2009

Medical & Billing Specialist

Served as executive assistant to the doctors/owners of busy family medical practice,

Handled multi-line phone system, functioned as primary liaison to patients and doctors, and ensured a consistently positive patient experience.

Maintained medical records, patient processing, billing and bookkeeping.

MICHELLE DOUGLAS INSURANCE, Texarkana, TX

2007-2009

Office Clerk & Bookkeeping

Provided administrative and executive support within insurance office.

Duties included issuing insurance quotes and accepting premium payments. Explained features, advantages, and disadvantages of various policies to promote the sale insurance policies.

Office clerical duties such answering phones, filing, and data entry. Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

DRILL PIPE INDUSTRIES, Texarkana, TX

2005-2007

Human Resources & Bookkeeping

Worked with senior management to create HR policies and procedures; full charge bookkeeper for two companies including WARREN DRILLING.

Responsible for recruiting employees and create group benefits databases. Developed orientation, training and incentive programs. Ran background checks and drug screenings. Accountable for company and employee’s insurance programs.

Maintained payroll and drilling rig expenses. Full charge bookkeeping.

Office clerical duties such as a multi-phone line answering, filing, data entry, and customer service along with office maintenance.

Education

YUBA COLLEGE, Clearlake, CA

1996

Associate Degree in Science

Major: Business Accounting

Certificates:

Business Computer Applications

Training of Accounting

Completion of Accounting

Training of Income Tax Preparation

Competition of Individual Income Tax Preparation

References

Furnished upon request.



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