Sales Customer Service

Brian C. Miller

Email: ************@*****.*** Mobile: 315-***-**** Address: 1932 Marguerite Ave. Charlotte, NC 28205

Detail oriented, financially minded professional with proven analytical and problem solving skills who seeks to innovate and grow business through leadership and project management. Excellent communicator with great interpersonal skills capable of dealing with transitional and on-going situations across a multitude of arenas. Expert user of MS office (specifically Excel) and XLCubed plus maintains a working knowledge of SQL, SAP, Great Plains, and Business Objects.

Professional Experience

Director, Sales Support 3/ 2015 – Present

Swisher Hygiene – Charlotte, NC

Department Head for Distributor Services, Corporate Account Support & Contract Management Teams reporting to COO

Oversee Direct Distributor ordering, billing, and AR collections

Supervise Corporate Account rollouts, QA calls, and general account specific reporting requirements

Manage exception reporting for mandated contract customers to ensure correct product mix, price, and service expectation is adhered to by field services

Liaison with Regional VPs and Area Directors to ensure rebate and cost guarantee accounts are managed within the contract guidelines and recommend profitability impact changes as necessary

Monitor and measure the accuracy and efficiency of distributor sell-out sales reporting and similar essential intelligence to the selling organization that has direct impact to revenue recognition and commission payment

Project Lead for company-wide pipeline management platform roll-out of CRM (MS-Dynamics)

Project Co-Leader of ERP (Great Plains) module changeover to Extended Pricing

Support HR and Finance with strategy and analytics regarding forecasting,, budgeting, field compensation package restructuring and P&L change implications

Responsible for performance reviews, personal development plans and departmental budget

Member and active participate of the IT steering committee

Director, Contract Management & Pricing 10/ 2012 – 2/2015

Swisher Hygiene – Charlotte, NC

Owner of product and customer margin levels company-wide reporting to COO

Owner of all Pricing Channels – Direct, Distribution and Redistribution

Manage Analyst Team

Responsible for the approval of all distributor and deviated price schedules

Analyze and manage all corporate account deal incentives, rebates and cost guarantees

Orchestrate and execute price increases across several business entities that generate between $100K and $5+ MM of incremental revenue annually

Model and approve all corporate deals that exceed $50K

Generated multiple product conversion tools utilized to win $500K of competitor business

Perform due diligence analytics for divesture of noncore business units and purchase of core business entities

Assist in the continued development and maintenance of inventory budgets for all branches

Track and report all facets of company sales, including deep dive analytics

Developed end to end approval process for street and corporate account pricing, including pro forma P&Ls and revenue growth forecasting

Create and refine Book Pricing for every SKU based on market conditions

Catalog and track all corporate deals to ensure maximum profitability; customer P&L management

Designed and launched an online price book that allows team members to build customizable market baskets for customer presentations

Created and implemented an estimated capex tracker that provides instant snap shots of branch expenditures

Business Analyst 11/ 2011 – 10/2012

Swisher Hygiene – Charlotte, NC

Acted as company’s lead analyst reporting to CIO, interacting exclusively with all C-level employees

Fully modeled $7 MM plant renovation including detailed variables and sensitivity analysis

Created a full suite of executive and field reports to examine budget to actual sales, margin, A/R and P&L analyses

Led corporate account leadership in the overhaul of new business strategies by creating variable financial models to project overall P&L implications

Performed acquisition postmortem analysis including revenue tracking and asset impairment testing on 10 acquisitions

Designed and built a customer business line cross-selling reference tool to increase route density

Planned and deployed a fully functional self-sustaining A/R summary used by customer service that resulted in a reduction of A/R over 60 days by 10%

Scripted 20 macros that formatted external data into a functional file that increased data accuracy to 100%, and also saved more than 25 work hours per month

Corporate Sales Analyst 11/2010 – 11/2011

Swisher Hygiene – Charlotte, NC

Developed, implemented and provided regular reporting that detailed product sales and margin detail by account

Maintained internal pricing and margin summaries on each corporate and distributor account

Developed and maintained competitive pricing files

Coordinated monthly sales reporting of corporate and distributor accounts

Developed monthly reporting data to track sales by region by account manager

Standardized request process for ad hoc report requests

Prepared and distributed monthly sales reports for corporate account customers

Calculated customer rebates based on contract terms

Maintained key database coding fields for accurately reporting sales by chain account, acquisition, and group purchasing organization (GPO)

Commercial Pricing Analyst 1/ 2006– 11/2010

Carrier Corporation – Charlotte, NC

Analyzed and approved bid financials for large domestic and international commercial projects

Facilitated communication between domestic and international sales force and management to ensure all relevant details were secured and the most profitable avenues pursued

Assisted in the measurement and root cause analysis of product cost for estimation improvement - specifically with the 19 and 23 series units

Updated and maintained area and transfer price multipliers for sales offices as required by management

Performed ad-hoc analysis as needed

Prepared financials for national account bids

Associate Commercial Pricing Analyst 1/2005 – 12/2006

Carrier Corporation – Syracuse, NY

Prepared and sanctioned bid approval levels for domestic commercial projects

Collaborated cross-enterprise to maintain monthly reports for commercial quoting activity and key projects to make certain pricing levels were maintained and opportunities secured within the validity period

Maintained and facilitated the use of the summer sale discount program

Provided on-boarding and continued training to new hires

Specialty Leasing Representative 9/2003 – 3/2004

The Pyramid Companies – Ithaca, NY

Developed cross-sale opportunities within existing client relationships to generate incremental business through presentations and various site tours

Established and fostered new relationships with prospects, cultivating 20-30 new business leads per week

Negotiated license agreements for prospective tenants

Engaged with center director to integrate backlog budgets and adjust forecasts

Education

Master of Business Administration 5/2012

Queens University – Charlotte, NC

General Business, GPA 3.7

B.S. Business Administration 5/2003

Ithaca College – Ithaca, NY

Concentration in Finance, Minor in Economics, GPA 3.0

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