Customer Service Representative

JANINE GANDEZA-BUTARDO

#** *** ***** **. ******** Village, Brgy Holy Spirit, Q.C

Mobile number: 090******** / 093********

Email address: ******.******@*****.***

CAREER OBJECTIVES

I am seeking for company where my experience can only improve the status of the company but also automate the working process to the best possible one.

PERSONAL INFORMATION

Date of birth: April 15, 1988

Age:27

Civil Status: Married

Gender: Female

Place of birth: Bayombong Nueva Vizcaya

Religion: Methodist

EDUCATIONAL BACKGROUND

Tertiary Education:

School: SAINT MARY'S UNIVERSITY

Degree: BACHELOR OF SCIENCE IN NURSING

Address: BAYOMBONG NUEVA VIZCAYA

School year: 2005-2010

Secondary School:

School: MURONG NATIONAL HIGH SCHOOL

Address: MURONG BAGABAG NUEVA VIZCAYA

School year: 2001-2005

Elementary School:

School: MURONG ELEMMENTARY SCHOOL

Address: MURONG BAGABAG NUEVA VIZCAYA

School year: 1999-2005

WORK EXPERIENCE

Company: MANILA NAVAL HOSPITAL

Position: NURSE

OR/ER NURSE, OB/Pedia/Surgical Ward nurse

-assesment, nursing diagnosis, assisting pre-operative care and post operative to patient

-plan of care which involves intervention and evaluation of patient care

Year: November 15-November 30, 2011

Address: FORT BONIFACIO, TAGUIG CITY

Company: RAIN MAKER ASIA

Position: CITI BANK (IB/OB Customer Service Representative)

Inbound customer care

-involves reactivation of credit card and upselling products of citicards and credit card holders

Outbound customer care

-outbound calls to US card holders under CITI Bank and upselling product for credit card protection

Year: OCTOBER 20, 2011-February 10, 2013

Address: ALPHALAND, MAKATI CITY

Company: FIS Global Philippines

Position: C.O.B.R.A. (Customer Service Representative

Inbound and Outbound customer care representative

-involves provides quality service through billings and payments from ex-employees and employers under the federal regulation COBRA

- outbound calls for insurance carriers to active health insurance for clients COBRA

-emails for follow up support for employers and ex-employees under COBRA

Year: JANUARY 28, 2013-MAY 21, 2015

Address: Pasong Tamo Ext. Makati City

PROFESSIONAL SKILLS

With Bachelor degree and Registered Nurse (RN)

proficient in Microsoft office (Word Excel and Powerpoint ) and other computer application.

With Good Communication Skills

CHARACTER REFERENCE

MR. EUNICH UTADCO

STAFF NURSE MNH 091********

MS. ROSELYNN LAPASARAN

COMPANY NURSE 091*********

MS. MARIA DE LEON

ACCOUNT SUPERVISOR 092*********

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