Ma. Anna Alicia L. Navera
#** ********* ****** ***. ****** St,
Commonwealth Heights Subdivision,
Commonwealth Avenue, Quezon City
Phone: +639*********
E-mail: ************@*****.***
Education
Miriam College – AB Communication Arts (2003-2008)
Undergraduate
Member, UNESCO (2003-2005)
Member, HUMANITIES CLUB (2003-2004)
Member, MC FRESHMAN COUNCIL (2003-2004)
Member, CAASOC (2004-2008)
Floor Manager, MC ALTERNATIVE WEEK CONCERT (2004-2005)
Floor Manager, MC CHRISTMAS CONCERT “JINGLE BELL ROCK” (2004-2005)
Floor Manager, MC TEACHER’S DAY PROGRAM (2004-2005)
Floor Manager, MC FRESHMAN DANCE COMPETITION/RIVERMAYA CONCERT [MTV SPONSORED EVENT] (2004-2005)
Member, MC WOMEN’S SOCIETY (2004-2008)
Member, RADIO MC (2004-2008)
Facilitator, MC ORIENTATION COMMITTEE (2004-2005)
Member, MC SOPHOMORE COUNCIL (2004-2005)
Logistics Team Member, MC ORIENTATION COMMITTEE (2005-2006)
Production Committee, “QUIET RIOT” HEARING IMPAIRMENT AWARENESS CAMPAIGN (2005-2006)
Sounds Head, C*CATTITUDE YEAR END DANCE CONCERT/FUND RAISER (2005-2006)
Internal Publicity Head, C*CATTITUDE YEAR END DANCE CONCERT/FUND RAISER (2005-2006)
Member, MC JUNIOR COUNCIL (2005-2006)
Member, MC SENIOR COUNCIL (2006-2007)
Flos Carmeli Institute of Quezon City – Highschool (1999-2003)
Member, CARMELIAN’S PERFORMING ARTS CLUB (2000-2001)
PRO, FCI MARIAN CLUB (2001-2003)
Experience
INBOUND SALES REPRESENTATIVE (October 2008 – February 2009)
Etelecare Global Solutions (22F Cybermall Libis, QC/Shaw BLVD)
To be able to sell Timeshare accounts and book/schedule customers’ preferences on using their timeshare accounts
AT&T UVERSE TECH SUPPORT (September 2012 – March 2013)
Convergys (Delta Bldg. UP-Ayala Land Technohub)
To address all technical concerns of customers for their phone, internet, and cable tv. Address simple billing questions and additional service additions
COMCAST XFINITY SALES REPRESENTATIVE (March 2013 – July 2013)
Convergys Delta Bldg. UP-Ayala Land Technohub)
To assist customers in obtaining new services (phone/internet/cable) and scheduling installations. Address billing questions for all new services and transfer of services.
COMCAST XFINITY INTERNET TECH SUPPORT (July 2013 – October 2013)
Convergys Delta Bldg. UP-Ayala Land Technohub)
To address all technical concerns of customers for their internet connection. Address simple billing questions and service upgrades.
Practicum
ASSISTANT DJ (April 2006)
iFM 93.9 (Annapolis, Metro Manila)
To assist DJs with research, phone-in requests and greetings, and music playlists
MARKETING ASSISTANT (May 2006)
RMN Networks (Salcedo Village, Makati City)
To assist the Marketing department with research, event organizing, and client interaction.
Skills
Basic HTML, CSS
Video editing, Audio editing
Fluent in English (Spoken and Written), Knowledgeable in Japanese
Microsoft Office Proficient (Word, Powerpoint)
Able to use Photoshop, Aegisub, and Avisynth
Character References
Ysabelle Rodriguez (Founder, AMUSE PH)
Joey Casimiro (Team Lead, Convergys)
Marcus Galang (Teammate, Convergys)
Will Apostol (Floor Support, Convergys)