Desktop / Help Desk

Billy Simon

************@*****.***

Phone: 469-***-****) or 972-***-****)

Dallas, TX 75044

Objective: Seeking Stable Position for: Help Desk / Desktop Support!

HIGHLIGHTS OF QUALIFICATIONS

* High degree of personal motivation, confidence and initiative.

* Self-starter with solid analytical and problem solving skills.

* Talented for making creative ideas successful.

* Extensive experience with MS Office-Outlook, Word and Excel.

* Consistently takes the initiative to solve problems.

* Solid Customer Service and interaction skills.

* Strong organizational skills; and attention to detail.

* Highly motivated and dependable at achieving set goals.

* Knowledge of using ticketing software and understanding ticketing Processes.

* Capable of working with minimal supervision, take ownership to resolve issues.

* Professional with customer focused approach.

* Effective time management skills.

* Good use of available technical/web reference and research materials.

* Fluency with Windows XP, 2000, Vista, 7 and NT operating systems

* Excellent written and verbal communication skills.

* Ability to communicate technical information to non-technical clients.

RELEVANT EXPERIENCE

Mitchell Martin (11/13/-02/14) Fraud Department - (05/14-09/14) Help Desk - (10/14-02/15) Technical Support Specialist – (02/15-Current) A couple of two week assignment’s.

*Executed and performed the day-to-day resolutions of complex problems and escalated client complaints that pertain fraud. Escalated any issues that looked suspicious to the higher authority.

*Supported Windows 7 in different environments for different environments for IPhones, Androids, and Scanners. Help end users configure different applications for their business needs. Also very familiar with windows 8 as well.

* Used Trouble shooting skills for Network Login issues as well as Network File issues. Displayed A high level of customer service.

*Very strong alpha and numeric data entry skills, I am patient with customers and display attentiveness.

*Acted and served as a liaison between private banks and business as far as the proper data found and collected. Consistently monitored accounts and suspicious activity.

*Maintained a high level of personnel at all levels of the organization including every level of management, staff, and internal auditors, as well as the organization’s external auditors.

*I had to display a knowledge of what fraud prevention is and have a clear understanding of policies and client procedures and services which includes client calls, transaction processing, inquiry response and research, account maintenance and analyzing customer questions, request and problems.

*Helped users with Network Printer Setup as well as New Sign on I.D. Request, Mobile devices, scanners etc.

*Supported Telephony issues such as Phones, Pagers, and Cell Phones. Worked on I phones, Androids, and tablets.

*I have professional experience with a strong command of MS Office products as well as strong project management, analytical and interpersonal skills.

Cross-Check Inc. Financial Analyst (09/12-11/13) Permanent Position.

*Display inside sales experience selling over the phone.

*Maintain Confidence to overcome objections and convert business interest

Into qualified

Sales leads.

*Developed independence by being, self-motivated and success-driven;

Willing to work

Within a team environment.

*Produced results-driven with a positive and upbeat attitude.

*Provided excellent interpersonal and communication skills with

Potential clients.

T-Mobile / Technical Support Analyst (03/12-09/12) / Contract Position

*Evaluated system potential by testing compatibility of new programs With existing programs.

*Evaluated expansions or enhancements by studying work load and capacity Of computer system.

*Achieved computer system objectives by gathering pertinent data; Identifying and evaluating options; recommending a course of action.

03/10-03/12 Working on Certifications and School

(CSC) Business Solutions Helpdesk (03/07-03/10) Permanent Position

*Used desktop and server operating systems such as, Windows XP, Windows

Server 2003, Windows Vista and Active Directory

*Provided end users with password resets in various applications.

*Monitored no Network Connectivity issues that pertained to Outages.

*Mapped drives to find files or folders.

*Entered call tracking tickets and assigned to the correct queue.

*Reported Server Outages

*Assist with clearing a Windows based print queue.

*Provided Outlook Password Resets, Active Directory Password Resets for

Users.

*Helped users with Network Printer Setup as well as New Sign on I.D.

Request.

*Supported Telephony issues such as Phones, Pagers, and Cells.

*Used Trouble shooting skills for Network Login issues as well as Network

File issues.

*Gave knowledge to users on Internet Connectivity issues. Used VNC, or

Net Steaming for remote access.

Technical Skills:

Operating Systems / Mainframes

Windows Vista/XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP,UNIX, ERP Software / Tools

MS Office Suite 2000/2003 (including MS Publisher and MS Access); Blue Ocean Track it, Lotus, Symantec Ghost, Symantec PC Anywhere, MacAfee Antivirus.

Windows/Netware Environment

Novell administration (troubleshooting login issues, monitoring printers,

Monitoring server stats);

Maintained virus software and network backup software on Windows.

I also worked using both Remedy and Lotus notes ticketing systems and more.

Education:

* References Available Upon Request

* Working toward IT Certifications

* Ashworth College: Health Care Management Degree

* High School Diploma

Contact this candidate