Sales Customer Service
Resume:
Malinda McKinney
***********@*****.***
Providing exceptional skills and experience to any organization from day one
Account Manager/Logistics Coordinator: Always- A solutions–driven professional with experience in sales, customer service, team development and customer relations. A dedicated, hardworking individual with the personal communications skills to work at all levels of the organization. Work well in teams or individually to achieve goals and objectives.
Professional Experience
*Logistic Coordinator/Office Manager
All States Freight, Inc.
03/2012-Present
Major decision maker in the growth and direction of our company.
Dealt directly with Brokers to negotiate rates, organize driver’s trips, and dispatch. Assist drivers with pickup and delivery information. Monitored drivers to ensure they are within safety guidelines and communicate between driver and brokers on progress.
Human Resource, managed office personnel, hire new drivers, and oversee all set up for our owner operators so that that are DOT compliant
Educated employees on new CSA Laws, compliance laws and monitored maintenance on trucks, trailers and drivers logs to insure each were within proper DOT Laws
State and Government issues and ensure compliance with state and federal laws and Motor Carrier Division orders, rules and regulations; and enforced all laws pertaining to the operation of our commercial vehicles.
Maintained all accounting records, payroll, IFTA, and daily administrative duties.
*Logistic Coordinator Manager*
Safe Transport, LLC
04/2010-03/2012
Managed a fleet of owner operators
Dealt directly with Brokers to negotiate rates, organized drivers trips, monitored drivers to ensure safety, dispatched locations, pick-up and delivery times.
Educated employees on new CSA Laws, compliance laws and monitored maintenance on trucks, trailers and drivers logs to insure each were within proper DOT Laws
Human Resource, Accounting, Payroll, IFTA, State and Government issues and ensured compliance with state and federal laws and Motor Carrier Division orders, rules and regulations; and enforced all laws pertaining to the operation of our commercial vehicles. Maintained all DOT records for our company and drivers
*Laser Technician*
American Laser Centers
10/2009-4/2010
Certified Laser Technician in IPL, Skin Tightening, Foto Facial. Vela Shape
Worked closely with clients to achieve the ultimate results in hair removal, skin tightening and aesthetic facial
Maintained a month sales goal and increased my clientele.
*Account Executive*
BioWorld Merchandising Inc.
02/2006 – 02/2009
Promoted licensed merchandise to department store, and specialty boutiques.
Worked directly with in house designer to fit clients’ demands.
Product control Worked directly with oversees manufacturers to insure proper design work, product approval. Product presentation with buyers. Placed orders with overseas manufactures, detailed order control and followed up on shipping dates and delivery schedules.
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Met all seasonal demands for new designs and accurate shipping dates.
Worked directly with buyer for special promotions, new licensing contracts,
Assisted with design team on a generic line and private branding merchandise.
*Office Manager *
Shannon Diego Jewelry
10/2001-02/2004
Managed the start-up company, specializing in designer jewelry and exceeded first year’s project sales goals by $700,000.00 increase over 12%.
Supervised a team of 6 full time employees and 12 part time and contract employees.
Hired, trained and developed the team dedicated to building the company, providing world-class quality
products, customer service and support.
Worked closely with the design team and development teams on production, design, trends
Negotiated cost with international vendors for components i.e. semi-precious stones, labor, and jewelry
components.
Consulted with designers to gather fashion, industry trends, and design ideas for new jewelry lines.
Attended all Trade Shows to promote sales and introduce the line.
* Account Manager *
Sisley Cosmetics
08/1993 – 10/1998
Supervised employees as assigned in Saks Fifth Avenue, Bergdoff Goodman and Neiman Marcus stores in New York, NY, Orlando, FL and Ft. Worth, TX. Relocated to those locations and reported to the stores on a daily basis.
Trained and motivated cosmetic department sales associates and provided incentives, contests and other motivational techniques to meet and exceed sales goals and objectives.
Maintained the store’s inventory, ordered stock, testers, forecasting demands for up and coming events so to stock the store accordingly.
Reviewed daily and monthly sales reports and made monthly sales predictions based on market trends, economic issues and general sales forecasting techniques.
Developed and launched a successful cosmetic department at Saks Fifth Avenue in Orlando in just one year. Successfully turned around an unsuccessful counter at the Neiman Marcus store in Fort Worth, TX through training, education, re-staffing which appropriate generated a 49% sales increase the first year and a subsequent 20% each year thereafter.
*EDUCATION*
Shippers Connection Freight Broker Training
American Laser Center Certified Laser Technician
UTA & Weather Junior College General Studies, No Degree
Computer Skills
Proficient in all Microsoft Office applications.
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