Customer Service Supply Chain

Experience

****-******* ****** ******** ** America Scottsdale, AZ

Export Specialist

Manage documents for shipments to ensure that they are in compliance with customs rules and regulations

Maintain excellent relationship with customers and vendors.

Responsible for the entire supply chain flow such as product ordering, inland transportation, international freight booking, container loading, and custom works

Price negotiation, invoicing and shipment tracking

Handling USDA inspection for products that need to ship out of the country. Apply COA, COF, COO, Aphis and health certificate based on different countries import requirement

File schedule B number/ ITN/AES before container load

Monitor warehouse operation such as LIFO/FIFO of the inventories, code date verification, category management (frozen/chill/dry) with the ERP system

Sourcing new items/products according to customer/market needs, set up promotion plans to increase sales

solve emergency issues such as out of stock problem, reduce order lead time, air freight request from oversea

Create monthly sales report for upper management, set goals/improvement plan for next month

2012 Hyundai Merchant Marine Scottsdale, AZ

Inbound CSR

Communication with CBP (Custom border protection) for import shipment

Maintain excellent relationships between internal and external customers

Provide quick and reliable solutions to customers with logistic needs

Provide suggestions for inland or rail movement for import shipments

Handle custom exam payment to correspond customer accounts

2008-2012 Al Song Home Remodeling Inc. Phoenix, AZ

Purchasing and Logistic Manager/ Project Manager

Supply chain, logistic planning, work and production scheduling for each project

Raw material/inventory controls over thousands of different supplies distributed to warehouse

Project/program management to ensure material supply to meet the production and delivery time line

Vendor management and price negotiation for purchasing to meet annual saving target

Manage customer service and customer relationships that allows for the ability to build on exiting orders and increase sales of service.

Financial assistant to the clients

Education

2006-2010 Arizona State University Tempe, AZ

Bachelor of Science in Supply chain management WP Carey of Business School

Assistant president of the Asian Student Association

Skills

Microsoft Office ( Words, Excel, PowerPoint, Publisher )

Trilingual ( Cantonese, Mandarin, English)

Excellent Communication and Organization Skill,

Able to work independently or in team, and Self-motivation

Multitask taker, fast pace, very accuracy in work

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