Customer Service Data Entry
Resume:
Shannon Thompson
*************@*****.***
Chicago, Illinois 60618-4409
https://www.linkedin.com/pub/shannon-thompson/32/a98/7aa
Professional Summary: Dynamic business woman with in a variety of businesses including commodities and social services who is successful when given the chance to use her terrific customer service skills
She has worked hard for many years seeking a position that is challenging and that provides a decent wage and benefits
Having worked in various positions in customer service throughout her life, she believes strongly in treating customers with high respect, lends a helping hand and knows that the customer is who is important to help a company to continue to grow
Skills: Client Service, Phone Etiquette, Marketing, Administrative Development, Microsoft Office, Training, Leadership Development, Program Development, Case Management, Project Management, Public Speaking, Workforce Development, and Event Planning
Professional Experience:
Caregiver for Terminal Cancer Patient – May 29, 2014 to May 26, 2015
Kept patient comfortable
Ensured that medications were correctly ready for patient and distributed though out the day and night as directed or needed
Helped patient dress and undress
Ensured that patient was clean
Worked with hospice chaplain, nurse and social worker to ensure patient was receiving the best care possible
Easter Seals, Inc. – October 12, 2009 to May 28, 2014
Resource Coordinator
Achieved customer satisfaction by:
Truly listened emphatically to military, veterans and family members needs in order to successfully help them meet their needs to the best of my ability
Achieved satisfaction in client services by finding and providing resources through research and compiling resource information for clients including:
1.Financial Assistance
2.Employment opportunities, information leading to employment and interview clothing
3.Housing
4.Clothing and Furniture through Community Assistance Goodwill Cares vouchers
5.Assistive Technology
6.Knowledge of benefits that veterans qualify to receive
Field Work – Marketed and represented Easter Seals at Employment and Benefit Fairs, National Guard Yellow Ribbon events and Jesse Brown VA Medical Center to provide clients with information and assist them meet their needs in person
Administrative
1.Taking calls and emails from clients to assist clients meet their needs
2.Created successful employment distribution lists to distribute employment opportunities and information that were important to clients
The distribution lists were emailed to approximately five hundred clients and fifty people who worked in organizations on behalf of their clients
3.Find contacts for clients to help them get through their time of need and ensuring that they received and understood the resources that were distributed
National Veteran Caregiver Training Program - Caregiver Customer Support Coordinator
Achieved customer satisfaction by:
Assisted potential caregivers via telephone and email for the by answering questions and assisting clients in all ways possible using Salesforce as a tool until potential caregivers were completely satisfied
O’Connor and Company, LLC – May 19, 2003 to August 29, 2006
Operations:
Achieved customer satisfaction by:
Entered and verify bookkeeping and cash adjustments including banking, balance bookkeeping and payroll adjustments ensuring that the company’s bookkeeping stayed in balance throughout each day
Entered all checks to be cashed for both customer and company accounts
Various data entry on spreadsheets and in ATIS bookkeeping system
First Futures (now Dowd-Westcott) – October 12, 1985 to May 8, 2003
Balancer in Book Balancing Department – October 16, 1995- August 8, 2003
Achieved Customer Satisfaction by
Identified and reconciled company bookkeeping discrepancies from previous day’s trading business using GMI reports and queries
Researched and determined solutions necessary to reconcile and balance company’s bookkeeping in both domestic and foreign markets utilizing excel spreadsheets
Strived for and achieved excellence in customer service, departmental and employee communications via MS Outlook, telephone and in person
Ordered all office supplies and distributed to supervisors in all areas of operations
Assistant Supervisor and Data Entry Specialist – October 12, 1985 to October 13, 1995
Achieved customer satisfaction by
Organized day to day operations for twenty data entry operators
Implemented programs to ensure that data was entered accurately and as timely as possible
Developed incentives to motivate employees to increase skills
Analyzed and improved employee personnel record keeping
Education:
Will be attending DePaul University School for New Learning in January 2016
National University of Health Sciences ~ Clinical Massage Therapy Certification ~ August 2007 to August 2008
DeVry Institute of Technology – Business Information Systems, 1998-2001
DePaul University – Communications, 1980-1983
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