Customer Service Manager

Gary M. Howell

**** *** ****** ***** * u _ Arlington, TX 76006-6512 u 817-***-**** u **********@*****.***

Objective

Seeking part-time work that could benefit from many years of administrative, organizational, customer service, communication, management, scheduling, operations, problem solving and decision making skills. I seek to supplement my retirement and expect to be paid what a job is worth, not what my experience may indicate.

Profile

Motivated, upbeat, semi-retired business professional with successful administrative process skills; a team player that can be productive with little or no supervision. Many years of work experience has lead to a talent for quickly mastering products, standards, operations and procedures. Diplomatic and tactful with professionals and non-professionals at all levels. An energetic self-starter that likes to stay busy. Flexible and versatile; thrives in a deadline-driven environment. Well organized, goal directed, with the persistence to succeed.

Skills Summary

P & L Plant Operations

Production Management

Project Management

Vendor Negotiations

Purchasing

Order Entry & Control

A/P with QuickBooks

Inventory Control

Quality Assurance

Cost Estimating

Customer Service: Internal & External

Employee Training & Mentoring

Written Procedures & Memoranda

Computer Experienced in: Outlook,

Excel, Word, Internet, QBs, etc.

Professional Experience

OPERATIONS…PERSONNEL…PLANT…PRODUCTION…PROJECT…PROCEDURES…PROCESS

Hired, organized, directed and controlled the activities of three department managers and 80+ employees.

Managed as many as 18 retail printing and copying stores across the country.

Coordinated store openings, image conversions, acquisitions and store transfers.

Designed and implemented training procedures for new hires, promoted or transferred personnel.

Implemented production standards to improve employee productivity and product quality.

Applied progressive, documented discipline to improve or remove several problem employees.

Mentored four individuals who were eventually promoted as successful dept. and general managers.

Assumed full responsibility for, and improvement of, department budgets and division profitability.

Negotiated improved vendor contracts through a closed, competitive bidding process.

Conducted daily production meetings to insure that customer delivery deadlines and budgets were met.

Cost justified and pioneered new equipment technology resulting in major cost savings at six plants.

Designed and conducted numerous “Boot Camps” for new-to-the-industry distributors and customers.

Streamlined material flow through the plant to optimize production output and minimize costs.

Implemented preventive maintenance procedures to reduce equipment downtime and repair expense.

Created the “3 A’s of Improvement” strategy: employee Awareness, Accountability and Awards.

Implemented production line-up system and “Must Ship” process to ensure consistent customer service.

Developed & executed marketing plans to increase sales during a period of declining industry commerce.

Attended industry trade shows to source new customers, vendors and to stay abreast of industry trends.

Produced, wrote and implemented many operations procedure memos, manuals and performance reviews.

Maintained safety requirements for fire prevention, electrical, chemical, equipment; plus related meetings.

Have always led by example; highly visible, hands-on, participative with a mutually respectful approach.

Employment History

DALWORTH CLEAN – Euless, TX – Client Services Representative, Part-time – June 2014 to Present

UTA BOOKSTORE/FOLLETT HIGHER EDUC. GROUP – Arlington, TX – Team Lead, P/T – July ‘13 to Present

PRINTEGRA CORPORATION/DIV. ENNIS – Arlington, TX – Production Manager – June 2012 to June 2013

H&R BLOCK TAX PREPARATION SERVICES – Brea, CA – Office Leader – September 2011 to April 2012

WOODBRIDGE VILLAGE–Irvine, CA – Dispatcher, Asst. Field Coordinator, P/T – 12/10 to 9/11 & 5/12 to 6/12

FIRST AMERICAN CORP. – Santa Ana, CA – Manager, Data Control – December 2005 to September 2007

PRINTEGRA CORP. – Fort Worth, TX – General Manager, Production Manager – April 1994 to Sept. 2005

Education CALIFORNIA STATE UNIVERSITY, LOS ANGELES – BA in Economics, MBA studies in Marketing

Military Service US Navy, Submarine Service, QM3(SS) Citations: Silver Dolphins, Exemplary Service, Sea Rescue

Contact this candidate