Customer Service Manager
Resume:
Redondo beach
**********@*****.***
Trisha Rutt
Hospitality
I am personable and responsible I have experience with multi phone lines I have multiple years in customer service and I am a solid team player with an upbeat positive attitude
Experience Manager
Empty Attic
04/2013 - 10/2013
maintained up-to-date knowledge of store policies regarding payment, returns and exchanges train new employees interacted with customers and retail buyers to follow up on shipping statuses and expedited orders. Assisted customers in the store and product complaints, responsible for ringing up customers in a timely manner and guaranteeinh high level of customer
market research
Aaden & Associates
10/2009 - 08/2012
highlighted the differences between competitive brand and managed brand innovative research basically calling air pilots and reviewing their aircraft Reservationist
Chateau Le Grand
02/2002 - 10/2005
Issued room keys an escort instructions, kept a record of room availability and guest accounts, manually or using computers. Performed bookkeeping activities such as balancing accounts in conducting Nightly audits recording guest comment or complaint referring customers to managers as necessary, contacted housekeeping or maintenance staff when guests reported problems improve customer service ratings through actually talking with customers, recommended top dining and entertainment options for guests in the Mississippi area answer Department telephone calls within two rings using correct citation and telephone adequate delivered request items to guest rooms greeted all guests in a courteous and professional manner. Monitored the appearance and performance of the front desk staff. Education Administrative Business
Lincoln School of Commerce
09/1999 - 05/200
Service Management Specializing in Hospitality
Enterprise
Ashford University
03/2015 - 03/2019
Getting my Bachelors in Hospitality Management
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