Customer Service Manager
Resume:
Julia S. Cabrera
214-***-****/214-***-**** or email: **************@*****.***
Education: El Centro College, Associate in Arts and Sciences Degree
Paul Quinn College, Accounting Major
Other Skills: Proficient in English/Spanish. Able to use PC Windows, MS Word, Internet/Intranet research, accounting, and knowledge of all phases of state/federal government HR hiring practices. Customer service inbound calls include escalation in English and Spanish. Certified in First Aid CPR AED.
PROFESSIONAL WORK EXPERIENCE
Dallas County Elections Dept. (Part-time) 10/2008-06/2015
Early voting clerk for local elections in Dallas area polling locations. I checked voter in via computer data base, processed paperwork in preparation for voters to cast their ballots. Tallied and closed location at end of day.
Mathematica Policy Research (Contract Position) 09/2013-09/2014
I was one of four team leads hired to do testing in Dallas Public Schools for the research firm. As a team lead (20 people), I prepared booklets/paperwork, assigned the Testers/Proctors. After the testing, I scanned the data, completed reports, and returned all data back to headquarters on a daily basis. All correspondence was home based through company issued computer.
Attero Temporary Agency (Contract Work) 03/2011-03/2012
On-call position as needed during peak periods as a banking service agent at Federal Reserve of Dallas.
Phone work taking escalation, research and super agent calls in English and Spanish. My work was to work directly with persons receiving federal benefit payments. It also entailed phone processing of waivers, direct deposits, and setting up debit card requests and applications working directly with various databases.
MALDEF (Mexican American Legal Defense & Educational Fund-Contract Census Project) 01/2010-6/2010
Non-profit temporary position as Census Outreach Coordinator in hard to count areas of Dallas-Houston.
Work involved contacting community organizations to set up presentations and to submit required results report.
Dallas Housing Authority: 10/2007-10/2008
Case Manager for clients seeking federal housing funds to assist with rent I was the Contract liaison between DHA clients and landlords contracted by DHA to service both English & Spanish speakers. Contract Work
U. S. Small Business Administration Disaster Assistance 09/2005-02/2007
Loan Officer/Paralegal for Katrina Hurricane disaster evacuees by reviewing facts to determine eligibility by analyzing factors as nature and cause of damage, applying a range of financial and credit analysis techniques for both home and business loans in an effort to help victims while protecting the government interest. I pulled credit reports, processed, qualified and approved loans in preparation for funding. Temporary Appointment
United Lending Partners: 12/2003-07/2005
Loan Officer for a mortgage bank and call center where I assisted clients with intake and processing FHA/Conventional home loans. I was an alternate lead for bilingual loan officers and translated closings.
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