Customer Service Manager

REBECCA S HOCKADAY

PO BOX ***

LAKESIDE, MT *****-0000

Cell: 406-***-****

Home: 406-***-****

*******@********.**

To obtain a career position for a progressive company with responsibilities and the opportunity to use my knowledge and skills to their full capacity.

Work Experience

4/2006 - 2/2007 TELETECH CUSTOMER CARE MGMT, INC KALISPELL, MT

CUSTOMER SERVICE REPRESENTATIVE

Answer the telephones for Bank of America customers and assist them to get online with their personal banking accounts. I also assisted them with establishing passcodes and ID's for various accounts.

11/2004 - 12/2006 JC PENNEY CORP, INC. KALISPELL, MT

CUSTOMER SERVICE ASSOCIATE

To assist customers with purchases, taking payments, catalog orders and finalizing

sales.

4/1998 - 10/2002 DIRECT TV, LONG BEACH, CA

MEDIA LIBRARIAN

Processed Reports, Work Orders, Computer Data Entry, E-Mails, Filing, Maintain

Media Library Files and Information, Organizing Library Materials, Inter Departmental liaisons and preparing files for storage.

7/1998 - 11/1999 ONE STOP UNDERCAR SOUTH BAY, CA

OFFICE MANAGER

Accounting, Bookkeeping, Billing, Payroll, Personnel Records, Prepare Reports,

Collections, All Daily & Weekly Reports, Supervising Employees, Etc.

9/1989 - 2/1998 SEWLYN M HERSOWITZ, IRVINE, CA

PAYROLL SUPERVISOR/SECRETARY

Typing, Filing, Ordering Supplies, Handle 50+ Payrolls & Complete Reports,

Prepare all records for storage, Reconcile Clients Bank Statements, Clerical duties, Etc.

9/1988 - 8/1989 RJH ENTERPRISES, RICHARDSON, TX

BOOKKEEPER

Perform Manual & Computerized Bookkeeping, Maintain Personnel Records, Prepare

Reports, Complete Payroll, Etc.

8 /1985 - 11/1987 BRENDAN HOUSE, KALISPELL, MT

BUSINESS OFFICE MANAGER

Supervising & training of Office Staff, Patient Admitting, Discharging, Billing, Personnel

Records, Payroll, Collections, Data Entry.

Education:

Hope Mills High School, Hope Mills, NC Graduated: 6/1967

High School Diploma: History Major

Accounting and Business/Management. Minor

Additional Education:

Long Beach City College, Long Beach, CA

First Year College

Skills & Tools:

Access – Programming Computer Accounting Peachtree

Accounts Payable Customer Service Quick Book For Windows

Accounts Receivable Excel Quicken

Bookkeeping/Accounting General Office Retail Sales

Cash Handling Human Resources Support Supervisor

Cashier Invoicing Typing (Word Processing)

Clean Driving Record Organizational Skills Word Perfect

Collections Payroll

Additional Accomplishments:

Computers

Word

Excel

Microsoft Office

Accounting Software

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