Customer Service Manager
Resume:
Glenn Braden
Aspinwall, PA *****
**********@*****.***
PROFESSIONAL SUMMARY
A dependable and customer oriented Quality Assurance/Customer Service Representative with over 30 years of experience that can independently work with and assess customer needs on an individual basis. Appreciates that providing high quality and efficient customer service will result in return business, high customer satisfaction and increased profits.
WORK EXPREIENCE
Weigh Master, AZCON Corporation, Sharpsburg, PA 06/2006-05/2015
*Provided customers with product pricing based on market changes.
*Negotiated freight charges with customers and freight companies.
*Provided customers with support for their needs with the most financially feasible solution
possible.
*Completed paperwork for national as well as international shipping.
Railroad Parts Manager, AZCON Corporation, Sharpsburg, PA 05/1981-06/2006
*Handled the inspection and written reports on all railroad cars purchased for scrap.
*Handled all railroad parts inventory.
*Traveled to various sites to inspect railroad cars to inspect and advise management on quality of
cars and salvageable material for the bidding process.
Councilman, Borough of Aspinwall, Aspinwall, PA 01/2002-12/2006
*President of Civic Association.
*Chairman of Community Relations Committee.
*Board member of the Allegheny Valley Council of Governments.
*Chairman of the Public Works Committee.
EDUCATION 05/2000-06/2002
Associates Degree in Computer Engineering, Pittsburgh Technical Institute, Pittsburgh, PA GPA 3.8
.
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