Sales Customer Service

Jeevan Chaudhary

Telephone: 00-971-**-*******

Email: ******.**********@*****.***

Professional Profile

An ambitious and dedicated Sales professional with over 7 years’ experience. Utilizes strong communication and interpersonal skills to develop excellent rapport with customers, ensuring high levels of satisfaction and retention. Works effectively as part of a team to achieve targets within deadlines. Efficiently processes sales transactions and diligently maintains all required records to a high degree of accuracy. Adept at merchandising products to maximise sales. A highly self-motivated individual who actively pursues opportunities to gain new skills and experience. which makes best use of existing skills and provides opportunities for professional development.

Professional Competencies

Sales and customer service

Cash handling

Team working to achieve objectives

Working in fast-paced, high pressure environments

Work prioritization and time management

Commitment to professional development

I.T. proficiency

Monitoring inventory

Adhering to company policies and procedures

Developing professional relationships

Career Summary

2014–Present DFS MIDDLE EAST L.L.C – ADAFZ, Abu Dhabi International Airport (Duty Free)

Sales Associate

Proactively acknowledged, greeted and assisted customers in the store. Offered customers with exemplary and timely service

Provided accurate product information. Served multiple customers, discovered their needs, and made recommendations to generate sales

Recommended alternative purchase choices. Enhanced product knowledge utilizing limited resources

Merchandised, stocked and replenished the selling floor constantly. Maintained working knowledge of store’s policies and procedures

Organized and cleaned store during downtime. Handled cash, checks, and credit card transactions and managed the register in accordance with POS guidelines.

Addressed loss prevention issues immediately. Communicate to coworkers and supervisors through standard telephone, discuss with senior on meeting and email systems and merchandised, restocked and maintained sales floor

Built and maintained internal and external customer satisfaction. Met and exceeded sales goals. Upheld brand and operational standards and processed shipments and ensured all merchandise is represented on the floor

Assisted supervisors to identify and resolve issues in the store

Previous experience:

2009 - date

AL HARAMAIN PERFUMES GROUP OF COMPANIES, Ajman, U.A.E.

Cashier / Sales Assistant

Effectively prioritizing workload and managing time to fulfil simultaneous responsibilities across all departments of the showroom whilst providing a consistently high standard of customer service

Responding promptly and knowledgeably to customer queries via telephone and in person, efficiently processing sales / payments and issuing refunds / credits as required

Processing returns and exchanges in accordance with company procedures / policy, balancing sales / receipts to a high degree of accuracy and diligently maintaining all required records / documents

Compiling comprehensive daily / monthly reports for timely submission, wrapping merchandise to a high standard and continually monitoring inventory

Implementing effective merchandising strategies to maximise sales of company merchandise, also, performing the requisition on the oracle inventory

Accurately entering showroom sales invoices in POS, completing daily backup taking and attending to all customer needs in a friendly, efficient manner

2006 - 2007

RATNA READYMADE CLOTHES, Ratnanagar, Chitwan, Nepal

Sales Assistant

Education & Qualifications

Intermediate:

Commerce with Computer Science

Shaheed Smriti Multiple Campus (Nepal) 2008

SLC:

School Leaving Certificate; 8 subjects including English and Mathematics

Shree Kankali Secondary School (Nepal) 2006

Professional Development

Basic Computer Training

Oxford Computer Institute

Accounting Package Tally and Fact

C.S.E. Computer Institute

Achievements & Awards

Character Certificate

Shaheed Smriti Multiple Campus (Nepal)

Best Cashier Award

Al Haramain Perfumes Group, U.A.E., 2009

Key I.T. Skills

Microsoft Office Suite

Accounting Package Tally and Fact

Internet and email

Personal Details

Languages:

Nepali (mother tongue), English, Arabic, Hindi/Urdu and Bengali

Interests include:

Taekwondo, dance, listening to music, travelling and meeting new people

I, the undersigned that, to the best of my knowledge and belief, this résumé correctly describes my-self, my qualification and my experience. It would be great opportunity for me to work in your company.

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