Test Cases Customer Service

VANDANA S ANIGOLU

*** ***** ***** *****, ******* Phone: 314-***-****

MO USA 63011 Email: ********@*****.***

PROFESSIONAL SYNOPSIS

An Information Technology professional with over twelve years of diverse experience with emphasis on Software Quality Assurance and Testing, Business analysis, verification and validation. Expertise in (Manual/Automation) testing of Client/Server, GUI, mainframe and web based applications using Mercury Interaction Test suite, Microsoft Test Manager.

TECHNICAL SKILLS

Operating Systems : XP, MS Windows NT, MS Windows 98, MS Windows 95 and UNIX on Sun Solaris

Testing tools : Microsoft Test Manager, Team Foundation Server, Mercury Quality center 9.0, QTP

Database : Oracle 9i, MS SQL Server

Languages : SQL, PL/SQL, HTML, XML, C, C#.Net

SD Methodologies : Agile, Scrum, Waterfall, Kanban

EXPERTISE

Result-driven Quality Assurance professional with solid knowledge in manual and automated software testing and extensive experience in software development methodologies including both Agile (Scrum, Kanban) and Waterfall models.

Successfully completed set of software testing projects for banking and Health Care domain.

Proven experience using Microsoft Test Manager and defect tracking systems such as HP Quality Center and TFS.

Experienced in functional, regression and knowledge in stress/load performance testing of web-based and Client / Server applications using Mercury Interactive Test suite, Win Runner and Load Runner.

Experienced in evaluate software requirements and develop QA plans, QA test scripts, and acceptance criteria for various testing phases.

Experienced in converting the detail design specifications to build the testing life cycle, including writing test cases, test scripts and executing the test scripts using automated tools.

Knowledge in using QTP VBScript utilizing both static and dynamic descriptive programming.

Experienced in using HP Quality Center and Microsoft Test Manager for requirement management, planning, execution, defects tracking and reporting.

Experienced in monitoring the product quality throughout the release cycle.

Experienced in developing traceability matrix.

Strong understanding of Software Development Life Cycle as well as Software Testing Life Cycle.

Experience in leading QA projects, releases and coordinating with off shore team as a QA Lead.

Comfortable working as a member of integrated team (Product, BA, Development and Implementation team) as well as independently.

Knowledge in tracking QA risks associated to the project.

Help to ensure that high severity bugs are caught during QA phase and provide appropriate feedback to the development group on usability, functionality, and quality of user experience

CAREER HIGHLIGHTS

Oct 2007 - Present as Senior QA Engineer with Essence Health Care / Lumeris, St. Louis, MO

Lumeris™ provides the information technology, guidance, and operational services necessary for hospitals and health plans to transform their organizations into high-performing accountable delivery systems.

Their revolutionary technology platform for accountable care integrates data from disparate systems across the continuum of care, provides complete visibility into the clinical and financial performance of the enterprise, and delivers applications and information to key stakeholders at the point of thought. Lumeris also provides health care consulting and professional services that help organizations establish the necessary clinical and business processes, methodologies, and operational capacity to create their own successful accountable health care delivery systems.

Lumeris is privately owned by Essence Group Holdings Corporation (EGHC) and backed by investors including Kleiner Perkins Caufield & Byers, Camden Partners, and Sandbox Industries.

Project Handled;

Lumeris ADSP

The cloud-based ADSP is an integrated control system for accountable care, allowing providers, key accountable delivery system executives, and their staff’s access to critical clinical and financial information. This enables timely value-based health care decisions that accomplish the Triple Aim plus One: improved quality, costs, and patient and physician satisfaction.

Care Series

Care Series is a unified suite of software solutions that facilitate clinical and administrative workflow within busy medical practices. Practices can choose individual products within the series or can elect to utilize the entire system in order to reap maximum benefit via the system's integrated clinical and financial components.

Care Series EHR combines time enhancing features with sophisticated decision support and population management tools. The system gives busy clinicians timely access to pertinent patient data and the ability to quickly document care. The system's clinical workflow features combined with its integrated evidence based clinical decision support tools help facilitate efficient and effective patient care.

Cube Refactoring

The goal of the Cube Refactoring Project is to remove the security components from the OLAP Cube while minimizing changes to Reports and the ADSP UI. When these changes are made, it will be an opportune time to make other changes to the hierarchy that various clients are requesting and maintenance changes to the Cube to improve its performance and usability.

EMPI

Enterprise Master Patient Index is designed to compare patient records from varying sources and determine whether they relate to the same patient or not. The patient is assigned a unique identifier use to refer to the patient across the enterprise.

Responsibilities:

Design, create, and maintain software test plans and scenarios based on technical specifications, business knowledge, and documentation, ensuring the developed software performs as detailed.

Took a leading role in test automation and manual testing, actively involved in creation of detailed test plans test cases and test scenarios for different application modules according to functional requirements and business specifications.

Responsible for conducting smoke, functional, UI, regression and ad-hock testing of Health care applications.

As a member of the Scrum team participated in daily standup meetings, project status meetings as well as retrospective meetings and iteration reviews.

Identified, analyzed, and documented defects utilizing Team Foundation Server as defect tracking system.

Worked closely with Development team, BA and QA teams as well as Stakeholders and members of Management.

Responsible for defect tracking, defect reporting and defect reproducing.

Created tractability matrices, test and bug reports and other test related documents.

Involved in system integration and user acceptance testing (UAT) on later stages of SDLC.

Utilized HP Functional Test Suite (HP Quick Test Pro, HP Quality Center) for test automation

Coordinate and/or execute test execution cycle(s), report defects or enhancements, and evaluate the severity of the problems found.

Validate that the system output accurately reflects business requirements as outlined in requirements and design documents.

Develop and maintain automated test scripts using QTP.

Report status of software testing.

Evaluate quality of software using software stability, user impact and project schedule as guides, ensuring management is kept informed of issues throughout the testing cycle.

Recommend revisions and improvements to the testing and bug lifecycle processes.

Provide advice and assistance to the QA team in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures.

Worked closely with offshore development and QA team to assign QA tasks.

Environment: Quick test professional 9.2, Windows 7, Windows 2008, and ASP. Net, C#. Net, Test Director 9.0, Microsoft Test Manager 2013, SQL Server 2008 and TFS.

July 2004 - Sep 2007 as Software Consultant / QA Engineer with Business Integra, Greenbelt, MD

Project Handled;

Hotels.com Nov ‘05 – Sep ‘07

QA Engineer

Hotels.com is the Internet's largest specialized booking service for discount accommodations worldwide. They offer substantial savings off regular hotel rates in some of the world's most popular and expensive cities. They also specialize in providing their customers the ability to book accommodations when cities are sold out. They offer their customers the opportunity to book discount accommodations in more than 9,000 premiere properties in over 400 major destinations in North America, the Caribbean, Europe and Asia, including New York, Boston, Washington D.C., Chicago, Los Angeles, San Francisco, Orlando/Disney World, Anaheim/Disneyland, New Orleans, Miami, San Diego, Las Vegas, Paris, London, Hong Kong, Rome, Milan, Frankfurt, Toronto and Vancouver.

Hotels.com is one of the fastest growing hotel booking sites on the Internet. Their Internet booking engine provides consumers the best medium to quickly and efficiently compare price, quality, location, amenities, and availability of hotel rooms and reservations are confirmed in just seconds. Through their affiliate program, they have partnered with thousands of travel-related Internet sites, which offer discount hotel rooms through Hotels.com's booking engine.

Responsibilities:

Involved in requirements gathering and use case development.

Install and configure the Test Director 9.0 and QTP 9.2.

Developing and maintaining automated scripts for functional testing using QTP 9.2 for the WEB and AS400 systems.

Developing Test Plans, Test cases and giving the estimates on project deliverables.

Extensively tested the Java applications both in web as well as client server applications.

Verifying the logs to make sure no errors or exceptions are coming up when running the automated scripts.

Create test data files with valid and invalid records to thoroughly test program logic and verify system flow for automated as well as manual tests.

Perform wide range of quality control tests to ensure that software meets or exceeds specified standards and end-user requirements.

Tracking the defects and maintaining the metrics.

Work with Business analysts and development team to develop testing strategies and review requirements.

Used Test Director 9.2 for requirements, test plans, test cases and defect tracking and running both manual and automated tests.

Develop and update QA/Software testing documentation in an efficient and timely manner.

Environment: Quick test professional 9.2, Windows NT/2000/XP, Sun Solaris 8, Java, JSP, Test Director 9.0, ATG Dynamo5.6/6.3, AS400 as the back end, SQL server 2000, SQL Query analyzer, Informatica.

State Farm insurance, Cambridge, MA Jul ‘04 – Oct ‘05

QA Analyst

State Farm Financial Services developed an application for State Farm Insurance Agents. The application enabled the customer to get a free online quote instantaneously. This application also enabled the customer service agents of the company to view potential customers’ data. Application involved two modules: First module was ‘OQ’ (online quote) in which the customers could access online by filling a list of fields. The application enabled site personalization by customizing the user space. Second module was the ‘CSR’ module where a customer service representative had detailed information of the online application filled by the customer. The front-end was developed using HTML, ASP and Oracle was used for back-end. The system incorporated site personalization features by customizing user space. Built XML documents by defining the XML schemas and importing the XML data into database using XMLDOM object.

Responsibilities:

Interacted with clients and assisted in creation of the Master Document.

Develop the test plan and test cases.

Tested the application through all the phases of the SDLC.

Employed Test Director for the planning of the tests.

Back end Testing using SQL & PL/SQL.

Performed negative and positive testing for the application

Data Driven Testing by extracting data from an MS Access Database.

Performed bug reporting and tracking using Test Director.

System and regression testing using Mercury.

Validated the existing scripts as well as creation of new scripts as per different builds.

Attended inspections with team leads, QA managers, and developers to discuss on varied issues ranging from discussing test cases/scripts to design & development related issues.

Environment: ASP, JavaScript, HTML, IIS, SQL Server, UNIX, Windows NT, Macromedia Dream Weaver, Mercury, Test Director

June 2002 – June 2004 with Ensolvia Inc., Atlanta, GA

Citibank, Rochester, NY Aug 2003 - June 2004

Application Test Analyst

Worked as Application Test Analyst at Citibank for testing application developed for various mortgage products offered by Citibank. The application was the enhancement of the one already existing and provided Citibank customers and employees to accept the mortgage applications, apply for loan, process the loans etc. The customers can also logon to their accounts via Internet to check the balance, make the payment or refinance the loan. The fundamental goal of the project was to enhance the entire insight product line to be more robust in the current global market segments. This online banking system was created using Java, HTML and Oracle on UNIX platform.

Responsibilities:

Created the detailed test plan and test cases from the business requirements documents and meetings.

Involved in manual testing of some test cases.

Member of the User acceptance Testing Team, wrote Enhancement Requests and worked with the perspective of the user.

Created automated test scripts using Mercury.

Coordinated with developers to fix the bugs and conducted Functional (Positive and Negative), and Integrity Testing.

Conducted Unit Testing, Integration Testing and System Testing.

Participate in weekly meeting with the management team and walkthroughs.

Performed Smoke Testing, Security Testing, GUI Testing and User Acceptance testing.

Performed end-to-end testing.

Performed Performance, Load and Stress Testing of the application by creating virtual users.

Involved in maintaining Test Matrix.

Transactions were defined to measure server performance under load by creating rendezvous points to simulate heavy server load.

Defect tracking and bug reporting using Test Director.

Environment: Mercury, Test Director, Windows NT, Java, HTML, Oracle7.0, Apache, UNIX.

Merck & Co. Inc., West Point, PA July 2002 – July 2003

QA Engineer

Merck & Co. Inc was implementing their EBOM (Electronic Bill of Material). The application was Client /Server based and allowed the user to initiate procurement of material, services, or rentals. This system was developed to expedite the non-stock purchase by minimizing the number of contacts for additional information. It will provide detailed information to describe the non-stock item being purchased and include all know supplier information. The user can order the non-stock material using different order methods such as Credit Card, Blanket release, or F102. The system had ability to add/delete/update the supplier and their contact information. The system had security features built in such that not all the users can approve the purchase.

Responsibilities:

Designed and developed test plans and test scripts for manual and automated testing of the application under different environments.

Generated Data Driven testing scripts to simulate reiterative user login to check system stability and reliability.

Involved in unit testing and system testing.

Involved in benchmarking the SQL performance.

Performed end to end testing on the alpha version of the software application and detected several bugs. Subsequent tracking and follow up Back end testing ensured data correctness.

Generated scripts for Security testing of the application to avoid unauthorized access.

Used Test Director for interaction with developers, bug reporting, tracking and analysis.

Environment: Windows NT, Visual Basic, Oracle, SQL, Mercury, Test Director.

EDUCATION

Bachelor of Engineering in Electronics and Instrumentation, Annamalai University, India

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