Customer Service Manager

SUMMARY OF EXPERTISE

Supply Management, Informing Others, Tracking Budget Expenses, Delegation, Managing Processes, Supervision, Developing Standards, Promoting Process Improvement, Inventory Control, Reporting Skills.

EXPERIENCE

JEWEL-OSCO Sept 2014-Present

Chef’s Kitchen-Daily food prep, stock, display. High volume customer service. Experienced at operating meat/cheese slicers, deep-fryers & rotisserie ovens. Food safety sanitation certified.

STATE OF ILLINOIS, DCFS July 2013-Present

Child Care Provider

DOWNERS DUPAGE TAXI 413 Wilson St. Downers Grove, Illinois March 2008 to Present Office Manager/dispatcher- Managed daily office procedures, answered numerous incoming calls, provided excellent customer service to clients, dispatched orders to appropriate driver/employee. Scheduling, payroll. 630-***-****

SIMKO GRINDING COMPANY Potomac Av. Chicago, Illinois June 2003 to December 2007

Office Manager – Provided overall support to company operations by maintaining office systems. Maintained office services by organizing office operations and procedures, preparing payroll and executing AP and AR responsibilities. Controlled correspondence; designed filing systems; reviewed and approved supply requisitions; assigned and monitored clerical functions.

Maintained office efficiency by planning and implementing office systems and layouts.

Designed and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

Completed operational requirements by scheduling and assigning employees; following up on work results.

Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Contributed to team effort by accomplishing related results as needed.

JEFFERSON HILL TEA ROOM Jefferson St. Naperville, Illinois March 2001 to Aug. 2003

Kitchen Manager – Responsible for the daily operations of the kitchen. Provided professional leadership and direction to kitchen personnel, ensuring that all recipes, food preparations, and presentations met Tea Room’s specifications and commitment to quality. Maintained a safe, orderly and sanitized kitchen according to current Food Safety Certifications.

Acted as Main Cook, ensuring that all food was prepared and presented properly.

Managed daily service plus large (20-40) weekend events.

Assisted in food ordering and inventory.

CHICAGO PAINTING & DECORATING Naperville, Illinois June 1998 to Dec. 2000

Home Improvement Representative - Painted and decorated new and old construction for the private and commercial sector. Provided solutions to client’s home improvement needs. Traveled throughout Chicago and the Western Suburbs, occasionally expanding into Northwest Indiana

HARRIS BANK Naperville, Illinois March 1995 to April 1998

Customer Service Administrator - Consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality. Refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations.

Handled cash and processed customer transactions.

Initiated conversations with customers to uncover their needs and referred them to the appropriate business partners to meet personal and financial center referral and sales goals.

Handling customer issues with professionalism and seamlessly directing complex issues to management staff.

SKILLS

MS Office proficient, Typing 45 wpm, A/P and A/R, ADP Payroll systems.

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