Registered Nurse Customer Service

NURSING PROFESSIONAL

Implementing nursing skills and building strategies to exceed expectation of Stakeholders

PROFESSIONAL PROFILE

*-****** ******* ** ******* in studying and work placement as an AIN (Assistant In Nursing) caring elder people with proper documentations.

KEY AREAS OF ABILITY

Analysis, strategy development and delivery from identified needs

Traditional care and commitment to organizational targets

Communication nucleus with depth of cultural awareness

Rapport and relationship management with lasting focus

Enthusiastic, knowledge-hungry learner and committed to excellence in my work

Highly motivated self-starter who takes initiative with minimal supervision

Conscientious go-getter who is highly organized, dedicated, and committed to professionalism

Resourceful team player who excels at building relationships with customers and colleagues

Productive employee with solid work ethic who exerts optimal effort in successfully completing tasks

HIGHER EDUCATION

MSc 2011-2013

Sheffield H University (UK)

BSc

IOE Tribhuvan University (Nepal) 2005-2010

10+2 (Science) 2003-2005

St Augustine Day School (India)

TRAININGS

Manual Handling

Global Educational Institute FEB 2015 – JULY 2015

Infection Control and Hand Hygiene FEB 2015 – JULY 2015

Global Educational Institute

Dementia Handling FEB 2015 – JULY 2015

Global Educational Institute

Elder Abuse Training FEB 2015 – JULY 2015

Global Educational Institute

WHS Training FEB 2015 – JULY 2015

Global Educational Institute

Cultural Diversities Training FEB 2015 – JULY 2015

Global Educational Institute

Incident/Accident/Hazard Management Training FEB 2015 – JULY 2015

Global Educational Institute

Continence Management and Assessments FEB 2015 – JULY 2015

Global Educational Institute

CERTIFICATIONS

Certificate III in Aged Care WAITING

Global Educational Institute in partnership with SCILI (Southerncross International Learning Institute)

First Aid & CPR MAY 2015

Global Educational Institute in partnership with Australia Wide First Aid, Sydney

NSW Police Check APRIL 2015

NSW Police Branch

PROFESSIONAL EXPERIENCE

Manual Handling JUN 2014

RITZ Nursing Home

Infection Control and Hand Hygiene JUN 2014

RITZ Nursing Home

Dementia Handling JUN 2014

RITZ Nursing Home

Work placement at Ritz Nursing Home 203-223 The Mall, Leura NSW 2780 Australia June 2014

Key Responsibilities:

Assistant in Nursing- Under Supervision (Work Placement)

To establish rapport with families, staff and volunteers and facilitates communication between

To protect the rights of residents and ensures care provided maintains resident’s dignity and privacy

To respect the confidentiality of residents as well as other team members

To have an understanding of the internal/external complaints mechanism

To have an understanding and commitment to Continuous Quality Improvement

To attend the personal needs of the resident including all activities of daily living, social emotional support in accordance with the care plan and at the direction of the Supervisor Care Leader / Duty Nurse

To provide opportunities for residents to participate in meaningful activities

To support resident’s choice/decision making

To provide domestic services in the residential facility including food handling, laundry, cleaning and other tasks as instructed by the Care Leader / Registered Nurse

To report and document any changes in resident’s health and well-being

To maintain hygiene/safety practices in accompanying caring tasks

To demonstrate an ability to complete appropriate Incident/Hazard Reports

To have awareness of practices and maintains a safe environment including Fire Safety, Evacuation, and Emergency Procedures

To maintain the workplace equipment and environment

To recognize health and environmental hazards and reports damages, faults and problems, using appropriate incident reporting

To fulfill duties as allocated and prepared to alter routines to meet the changing needs of the residents

To work cooperatively as a team member and supports new and less experienced staff

To maintain appropriate hand-washing techniques

To follow correct Manual Handling Procedures

SKILLS

Possess Strong organizational skills

Able to work under pressure and multitasking

Be an able communicator (verbal and written)

Have a collaborative and team oriented approach

Strong customer service focus and an ability to priorities

Excellent phone manners and customer service focused

Knowledge of medical terminology and infection control standards

Drive and Initiative in taking on responsibilities and achieving results

Experience and exposure to the backup office applications and services

Have awareness of WHS, fire regulations and manual handling procedures

Experience and exposure to various hardware and software applications include, but not limited to, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 2003, Windows 2008 and MAC operating system platforms as well as Active Directory and MS Office Suits

ACHIEVEMENTS

Highly appreciated for my hard work and efforts wherever I had worked

Highly appreciated by the trainer/assessor for my class performances

Highly appreciated at my work placement for my quick learning attributes

Highly appreciated by the management and the clients for my contributions and support

INTEREST

Working for the community and society

Aged care, Disability care and Child care

Computers and Technologies

RESIDENT

Skilled Visa

Full-Time available

REFRENCES

Santosh Pathak

Director/Trainer & Assessor

Global Educational Institute Pty Ltd, Sydney

Suite 7-9/132 Beamish Street, Campsie NSW 2194

02 8283 0401

Kabita Ghimire

Registered Nurse (Ritz Nursing Home, Blue Mountain)

Mobile no: 049*******

Richa Banstola (Registered Nurse)

Mobile no: 045*******

Contact this candidate