Technical Writer
Resume:
Karen B. Gross
Littleton, CO *****
*******.**@*****.*** 303-***-**** https://www.linkedin.com/in/kbgrossco
August 15, 2015
AEG Resource Consulting
Re: Nissan Data Center
Dear Hiring Manager:
My experience as a technical writer has required that I learn not only the processes and procedures but also the applications utilized to successfully perform them. This concentrated effort to understand and comprehend information stimulated the dialogue that has led to clearer explanations of those processes and procedures.
Your Requirements
My Qualifications
Bachelor’s degree in English or a relevant technical field is desired (but not required).
Pursuing a Bachelor’s degree in Communications
Researches, analyzes, designs, develops, writes, edits, and publishes documentation for technical applications, products, training and services.
Interviewed, researched, analyzed, designed, developed, wrote, edited, and published documentation for applications and training
The Technical Writer creates, edits, publishes, reviews, and updates written and graphic technical documents including processes, procedures, work instructions, guides, work aids, reports and other presentation graphics and knowledge articles.
Created, edited, published, reviewed, and updated written and graphic technical documents including processes, procedures, work instructions, guides, work aids, reports and other presentation graphics and knowledge articles, resulting in complete and accurate work instructions and training documents.
Investigate and recommend more-effective ways of managing knowledge. Define and maintain standard templates.
Synthesized information and formatted according to internal style guides resulting in uniform and easy-to-understand process and procedures.
Quick thinker with the ability to turn around quality documents in a timely fashion.
Quickly synthesized data and information well within designated timelines.
Please feel free to call me or I will be glad to call to follow up.
Sincerely,
Karen Gross
Enclosures (resume)
Karen B. Gross
Littleton, CO 80123
*******.**@*****.*** 303-***-**** https://www.linkedin.com/in/kbgrossco
Communications Specialist
Visionary with unleashed potential to drive effective business communications and strategic marketing initiatives.
Innovative professional crafts integrative technical content that supports brand and thought leadership goals. Writes persuasive messaging that is engaging and easy to understand. Proofs, edits and sources information. Builds successful alliances across organizational lines, delivering strong project management, administration, organization, and follow-through.
Technical Writing Business Communications Brand Support Process Improvement Desktop Publishing
Professional Experience
CSU GLOBAL, Greenwood Village, CO 2015
Technical Writer (Contract)
Learned applications, researched processes, synthesized data, and created documentation, resulting in the compilation of consolidated ideas and integrated practices in clear, concise end-user training documents.
Created, formatted, and edited documents using heading and body styles, developed and manipulated tables, inserted headers and footers, inserted graphics, and prepared tables of contents, resulting in consistent layout, clear references, and streamlined information.
ICON VENUE GROUP, Greenwood Village, CO 2011 – 2015
Office Administrator 2014 – 2015
Office Manager 2011 – 2014
Planned, directed, coordinated, and performed supportive services. Started out in full-time temporary position as Receptionist / Office Manager. Resolved employee, client, and vendor inquiries.
Edited and formatted legal contracts / agreements, ensuring agreements were error free and accurate.
Authored production room manual/handbook, resulting in streamlined processes and user-friendly procedures.
Lessened annual corporate and remote office spending by drafting and negotiating impressive product and service contracts and agreements, resulting in multi-year below budget spending.
GEI CONSULTING ENGINEERS, Greenwood Village, CO 2011
Word Processor (Contract)
Prepared and formatted professional resumes in accordance with federal proposal standards, resulting in accurate, compliant documentation.
Created organizational charts for engineering project proposal, resulting in effective supporting documentation.
Edited, researched, and updated definition proofs for custom dictionaries, resulting in expansive resource database.
AGELESS DESIGNS, Littleton CO 2006 – 2011
Owner/Graphic Designer
Provided technical writing and graphic design services for small businesses.
Created business documents and newsletters, enhancing promotional materials for specific products and services.
Developed an array of business collateral and marketing materials, providing clients with effective branding statements.
COREN PRINTING, INC., Windsor, CO 2006 – 2010
Office Manager / Lead Graphic Designer 2008 – 2010
Graphic Designer 2006 – 2008
Delivered exceptional client service and consulting for marketing and design solutions.
Designed, edited, and published Cornell University Class of 1953 Memory Book for remaining class members, resulting in archival publication for Cornell University Library.
Provided design, layout, and production of business communications and marketing materials, resulting in satisfied clientele.
NCMC BEHAVIORAL HEALTH, Greeley, CO 2005 – 2006
Assistant to Director, Behavioral Health Facility
Karen B. Gross *******.**@*****.*** Page Two
Supported managers, directors, and doctors. Coordinated interdepartmental efforts as Editor and Publisher of internal newsletter and external collateral for marketing community services. Maintained HIPAA standards of confidentiality.
Evaluated and edited policy manuals, ensuring employees were receiving up to date and consistent message regarding company policies.
Prepared professional documents: Document Review Forms, HRAFs, Annual Review paperwork, various forms, license renewals, processed credentialing and recredentialing guaranteeing continuation of coverage for physicians and professionals in facility.
Orchestrated special events for office staff.
UNIVERSITY OF MISSOURI – ROLLA, Rolla, MO 2004 – 2005
Administrative Assistant / Communications Specialist, Department of Biological Sciences
Assisted in departmental marketing, development, and recruiting objectives.
Designed layout for, revised, and edited departmental communications, including quarterly newsletters, academic calendar, undergraduate survival guide, and annual report, resulting in current documentation for students and regular communication with alumni.
Coordinated projects for alumni, annual giving, and records departments, increasing interdepartmental communications
Executed endowed scholarship campaign, forming (the Gale–Hufham Scholarship) for qualified biological sciences students.
FMI MANAGEMENT CONSULTANTS, Denver, CO 2003 – 2004
Program Coordinator
Handled stressful situations, heavy workload, and simultaneous projects in professional manner. Composed and illustrated end-user / facilitator training manual and provided technical support for VisionView™ 360 Rater software.
Enhanced communications with current and potential clients by designing and revising new and existing program materials.
Coordinated monthly off-site team-building training events, resulting in seamless transitions and timely events.
GLOBAL STRATEGY MISSIONS ASSOCIATION, Reserve, LA 2001 – 2002
Newsroom Coordinator
Provided support, edited, revised, and assisted with layout for publication of newsletters for 53 missionaries.
Designed brochures, letterhead, course catalog cover, business cards, and certificates, resulting in office efficiency and improved internal and external communications.
Tested new software and created end-user procedures training manual, resulting in consistent implementation of processes.
Education
Pursuing Bachelor of Arts, (BA), Communication Studies, Colorado Christian University, Lakewood, CO, Fall 2016
Coursework: Research / Academic Writing - Created multiple research and communications projects and presentations involving effective business communications.
Professional Development
Online Adobe Workshops for InDesign, Illustrator, and Photoshop, Windsor, CO, 2006
The Conference for Adobe Photoshop Users, CompuMaster, St. Louis, MO, 2005
Intro to Desktop Publishing Using QuarkXPress, UM Microcomputer Program Cont. Ed. & Outreach, St. Louis, MO, 2005
How to Design Newsletters, Brochures, Ads, Catalogs, and More, Rockhurst University, Cont. Ed. Center, Springfield, MO, 2005
Heartsaver First Aid CPR AED Certification, Denver, CO, 2014 – 2016
Technical Skills
Platforms
Windows 2007, 2008, and Mac O SX
Applications
Microsoft Office Suite, PowerPoint, Publisher, SharePoint, Adobe Creative Suite, QuarkXPress, PageMaker
Additional
Web Content Management: Soholaunch, EDU Business Solutions Modules; Facebook, LinkedIn, Constant Contact, Personify, Novell GroupWise, Prepress and Printing Processes for Digital and Offset Printing
Professional Affiliations
Member, Activity Coordinator, Newsletter Editor, Colorado Clown Alley, Englewood, CO, 2012 – present
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