Management Manager

Objective: To use program management and analytical skills to plan, monitor, and execute projects or programs.

Professional Qualifications Summary:

More than twenty years of result-oriented success in a wide spectrum of management and planning roles, with increasingly complex projects for highly competitive, diversified organizations.

Strong leadership capabilities and knowledge of key relationships, processes, and their dependencies. Keen technical aptitude for coordinating IT engineers, business managers, and financial specialists on small, midsized, and multi-million dollar programs.

Essential organizational skills and an exceptional ability to complete work on time and within budget, independently or as directed, using industry best practices. Use project and scheduling tools such as Oracle Primavera and Microsoft Project to implement technical and functional requirements to help ensure a successful business process.

Effective communicator with the ability to forge lasting relationships with internal and external personnel critical to project success.

Proven track record as liaison and project lead for implementation and support of project personnel and clients/customers. Go the extra mile to ensure project success.

Proven capacity to work simultaneously on multiple projects and deadlines, while proactively resolving issues and enhancement requests. Provide change processes to ensure statement of work requirements are met and contract changes are implemented into project schedules, working with all groups to ensure customer satisfaction or to exceed expectations.

Business Skills: - Program management, task orders, and contract management

- Project planning and oversight

- Proposal management and program documentation lead

- Organizational assessments and transitions

- Configuration and change management

- Business process re-engineering

- Report and Gantt Chart preparation

- Rational Unified Process and Unified Modeling Language

Computer Skills: - PC platforms, including Microsoft XP, Vista, and Windows 7

- Microsoft Office Suite

- Microsoft Project and Oracle Primavera

- Visio and Rational Rose

- Oracle Database and other relational databases (DB2 and Sysbase)

- Syspro inventories and billing systems

- Multiple inventory and financial control systems

Security Clearance: DoD Secret (inactive)

Education: -Indiana College of Business and Technology, Indianapolis, Indiana

-Business Management and Computer Science Diploma

Certifications: Capability Maturity Model Integration (CMMI) ( Level I and II); Oracle Primavera Professional Project Management software; PeopleSoft Human Resource Management Systems software; Rational Unified Process/Rational Rose software (integrates with Microsoft Visual Studio.NET and Rational Application Developer, supports DevOps, continuous engineering, and enterprise modernization best practice); Project Management Professional training (not certified)

Experience:

January 2013 – April 2015: Associated Wholesale Grocers (AWG), Pearl River, LA. Title: Merchandise/Pricing Associate. Retailer-owned cooperative serving over 300 independent stores on the Gulf Coast, and part of 3,400 retail outlets in 30 states, with an extensive distribution network for a complete assortment of grocery, fresh meat, fresh produce, specialty foods, health care, and general merchandise items. Implemented and trained employees on new processes to managing store merchandise supplies for member stores needs on a daily basis. Responsible for ordering store supplies as a buyer from national and AWG brands. Accountable for invoicing, tracking orders, reporting inventory, and producing accurate monthly/end-of-period financial statements. Provided customer service support for store orders, tracking, invoicing and shipping supplies, and processing store credits and add-ons to daily shipments. Established a new process to implement Syspro inventory and invoice system for customer billings. Assisted with customer service calls, price changes, and price tag requests. Established processes to manage cigarette tax stamps for multiple states and localities, including tracking purchases, payments, receipts, and warehouse usage. Supported the AWG comptroller with daily reports on warehouse inventories, sales, and meat variances. Prepared daily store invoice reports for the largest equity store owners. Also served as the print shop manager, managing printing and distribution of members’ daily and weekly financial statements.

December 2010 – December 2012: Magnolia Forest Stables, Pearl River, LA. Title: Manager. Managed a horse stable including stall rentals, horse care, riding lessons, hiring trainers, barn and maintenance support. Applied natural horsemanship methodology to train and care for horses. Completed accounts payable and receivable for the stable.

Jan 2009 – May 2010: Snap-on Tools Franchisee, Mandeville, LA. Title: Owner/Operator. Assumed established business and was responsible for day-to-day operations for over 400 customers and businesses on a daily route on the North Shore of Louisiana and parts of Mississippi. Managed more than $300,000 in inventory, coordinating customers’ weekly orders, stocking new inventory and completing deliveries. Engaged customers weekly to identify needs, troubleshoot challenges, and to engineer personalized solutions designed for their business. Handled accounts receivable, accounts payable and sales taxes for Louisiana and Mississippi.

Jul 2003 - Jan 2009: QinetiQ North America/Apogen Technologies, Inc. New Orleans, LA

Program: Area Security Operations and Control System for Homeland Security.

Department: Configuration Management. Title: Manager. Established configuration and release management using the Serena Polytron Version Control System (PVCS), developed a Configuration Management Plan, processes and procedures using the Capability Maturity Model Integration (CMMI) process for improved training and appraisal program and service. Performed baseline audits and trained the support team. Developed department project cost and schedule, and served as backup program scheduler using Oracle’s Primavera 6 professional project management software.

Program - Navy Human Capital Development. Department: Program Planning & Control. Title: Manager. Assisted Program Manager with day-to-day activities to develop a system to evaluate the Navy’s training materials; including contract and subcontract management, financial reports, program schedule using Oracle’s Primavera 5 and 6 software, developed program work packages, basis of estimates costs, and travel authorizations. Facilitated program and department integrated meetings including management and customer reviews, scheduling, standup, peer reviews, development and test meetings. Also used Microsoft Project during Katrina disaster and clean up for a year. Developed program costs and schedule, monitored program deviations and trends to ensure products were delivered within cost and on schedule. Prepared program lessons learned and integrated into program artifacts. Assisted in the development of program plan deliverables including Program Management, Configuration Management, Quality Assurance, Requirements Management, Software Development, Release Management, and Test Plans. Also developed and tracked the Requirements Traceability Matrix, produced internal reports, as well as weekly and monthly customer status reports. Oversaw the development and implementation of program processes and procedures to meet SEI-CMMI Level 3.

Department: Configuration Management. Title: Manager. Instituted baseline controls, audits, training and status reports using PVCS productivity software. Ensured activities were incorporated in program management plans and processes using Oracle’s Primavera 5 software. Led change control boards restructure and program achieved SEI-CMMI Level 3. Assisted with development of test plans, cases, and scenarios. Supported the Test Manager with quality control and quality assurance procedures. Reported and monitored defects within the System and Unit Test. Ensured CMMI process improvement approaches and procedures were followed throughout the program.

Program – U.S. Navy Sea Warrior/N1 Migration. Department: Configuration Management. Title: Senior Analyst. Developed Configuration and Change Management Plan. Institutionalized Capability Maturity (CM) and change management processes, managed and monitored change request and artifacts using automated CM tools (Rational Clear Case and PVCS). Assisted with day-to-day activities, tracked deliverables (CDRLs, weekly and monthly reports), and participated in department project planning and control activities using Oracle’s Primavera 5 software.

Program - Defense Integrated Military Human Resources System Personnel/Pay System. Department: Logistics Engineering. Title: Senior Logistician Lead. Developed department work packages, estimated work, resources and costs, using Oracle’s Primavera 5 software. Tracked budget, resources and schedule to ensure tasks were on time and within budget, and reported costs variances. Led business process development with cross-functional teams, logistics supportability analysis, contract deliverables development and oversaw the Independent Logistics Analysis action items and reporting activities.

May 1999-Jul 2003: Science Application International Corporation (SAIC)/Boeing Information Systems. Contract: Entergy Corporation, New Orleans, LA. Title: Senior Business Process Consultant. Performed an organizational assessment for Entergy’s Program Management Office. Developed and implemented business processes for Enterprise Applications Integration, Systems Integration, Testing, IT Project Office and Quality Assurance organizations. Enhanced the Project Office’s Oracle Database, documented as-is, identified new requirements and provided a requirements traceability matrix.

Program - Defense Integrated Military Human Resources System Personnel/Pay System. Department: Architecture and System Engineering. Title: Task Order Iteration Coordinator. Developed program plans and detailed schedules, budgets, program documents, CM, and facilitated team meetings. Assisted cost account managers to oversee Earned Value Management System using Oracle’s Primavera 5 software.

Special Project: Assisted program management and department managers to downsize the program activities, budget and schedule.

Special Project: Lead the Defense Integrated Military Human Resources System Personnel/Pay System Research and Assessment Lab Business Case.

Special Project: Rational Unified Process Team Member/ Defense Integrated Military Human Resources System Personnel/Pay System Program Development Case Team Lead. Documented software development methodology and program processes. Participated in SEI-CMM workshops, integrated lessons learned and Commercial Off-the-Shelf software product Acquisition and Change Management workflows into the Rational Unified Process. Assisted Integrated Pilot Team to launch the Development Case and institutionalizes the processes into the Pilot environment.

Special Project: Architecture Review and Change Board Lead. Established the review and change boards, facilitated cross functional meetings, developed processes and procedures, and assisted development of their website.

Special Project – Program: Single Integrated Human Resource Strategy Lead Architect. Assisted in development of the vision and strategy for supporting Navy objectives for all components (became the Sea Warriors/N1 Migration Program).

Department: Business Components and Services Title: Architect Team. Supported program migration strategy phasing by developing business-use case models, business components and services model.

Department: Software Factory. Title: System Engineer. Documented "as-is" and ‘to-be’ lab environments, provided configuration control, business case development, requirements, and presentations of plan approvals for hardware and software acquisition, installation and testing. Also documented the development lab processes and guidelines for Defense Integrated Military Human Resources System Personnel/Pay System Development Lab.

Special Project: Program: Defense Integrated Military Human Resources System Personnel/Pay System. Title: Program Start-Up Away Team. Assisted Program Manager with start-up activities and developed Program Management Plan.

Apr 1996-May 1999: Boeing Information Systems/ Science Application International Corporation. New Orleans, LA & Vienna, VA. Department: Program Management Support. Title: Senior Proposal Management Specialist/Proposal Manager. Assisted with new business development and managed proposal development. Oversaw the preparation of the technical and cost volumes, and participated in the Red and Blue team reviews. Major wins included Navy Standard Integrated Personnel System, Defense Integrated Military Human Resources System programs and six key proposals for the State of Louisiana Consulting & Support Services Agreement, which pre-qualified the Science Application International Corporation for the State’s consulting list “Best of the Best” for consulting vendors.

Program – Defense Financial Integrated Support Services, Vienna, VA (Columbus & Cleveland OH; Indianapolis, IN; Denver CO). Department: Project Management. Title: Principal Information Engineer. Assisted Midwest Project Managers, coordinated project schedules, produced government financial reports, reported risks, and contract deliverables. Coordinated task orders and Requests for Proposals/Statements of Work. Developed and monitored schedule, reviewed proposals for contract compliance and customer requirements, built requirement matrix, and mapped to proposal. Implemented resume database and tracked government approvals. Developed and enforced processes, procedures and guidelines and performed Quality Assurance audits.

Special Project: Boeing Professional Services Proposal Process Improvement Lead: Led proposal process task team, re-engineer and documented the proposal processes, and trained team members.

Special Project: Boeing Professional Services Task Order Process and Procedures Lead. Led effort to develop SEI-CMM processes, guidelines, and key process areas.

Special Project: Program - Defense Integrated Military Human Resources System Personnel/Pay System, Rockville, MD. Title: Cost Analyst. Developed Cost Data Collection package for Army, Marine Corps and Defense Finance and Accounting Service Legacy systems; and collected system costs and system data. Determined system purposes and data flow between systems, resources and overall system costs to prepare for integration into the Department of Defense ‘purple’ system and existing systems retirement. Updated Operational Plans and developed cost analyst handbook.

Feb 1992 – Mar 1996 – Boeing Information Services. Vienna, VA. Program - Reserve Component Automated Systems (RCAS). Department: Configuration Management Title: Sr. Configuration Management Analyst. Managed engineering change proposals and contract change proposals. Trained cross-functional teams, developed department review boards processes, and facilitated cross-functional (internal and customer) meetings. Received a Government Special Achievement Award for producing a seamless meeting structure and business process. Boeing included this process in their company processes and reused it on multiple programs across the country. Achieved CMM Level 3 for project management.

Special Project: Cross-Functional Team Configuration Management/Data

Management System Lead. Supported Configuration and Change Management business and process improvement. Identified data integrity issues and developed information models for integrated database management systems across enterprise. Supported business plan, system design presentation, and oversight for beta testing and final implementation. Used System Architect and Microsoft Access Tools.

Department: Change Engineering. Title: Sr. Business Systems Analyst. Managed ECP proposal development and new technology enhancements. Led lifecycle process; analyzed requirements, coordinated specifications, test plans, and analyzed test results. Prepared ROMs, coordinated proposals and implementation schedules, progress status, risk assessment and abatement.

Special Project: Contract Proposal Process Multi-Disciplined Team Lead. Documented 'as-is' process and performed process improvements. Cut delivery time from over 6 months to less than 6 weeks and received a Government Special Achievement Award. Boeing reused this process on multiple programs across the country. Also developed the contract proposal manual.

Special Project: Specification Control Drawings Lead. Supervised development for cross-functional team and ensured technical compatibility with product configuration.

Department: Fielding/Deployment. Title: Sr. Systems Requirements Specialist. Managed Army Reserve and National Guard Command Unit implementation schedules and equipment requests. Led Commands, PMO Officers, and Boeing kickoff meetings, as well as coordinated new work and changes.

Department: Fielding/Deployment. Title: Fielding Coordination Board Chair. Facilitated Boeing, the Army Reserve and Guard fielding and deployment team’s weekly meetings, coordinated deployment changes, and led cross-functional team processes.

Special Project: Boeing Configuration Change Board Dept. Rep. Presented joint departmental change request for unit information and system configuration changes, developed department processes, and managed the Master Equipment List.

Special Project: RIIMS Tiger Teams. Title: Co-Lead/Department Representative. Integrated the Army PMO Pay and Logistics System and the RCAS PMO Oracle database system including data modeling, business process improvements, and development and test.

Feb 1985 – Feb 1992 – Senator Edward M. Kennedy – US Senate, Washington, DC. Title: Communication Director. Computer maintenance, operation, supervision and training. Evaluation, recommendation and acquisition of computers, communications, networks, products and services. Pilot office for first internet between U.S. Department of Defense, U.S. Senate and Congressional Quarterly. Served on the Advisory Board for Congressional Quarterly, U.S. Senate Honeywell User Group, EAC Coordinator, Microcomputer User Group. Oversee legislative mail staff, database management, newsletter and outreach program for personal office, Labor and Human Resources Committee and Subcommittee on Immigration and Refugee Affairs.

Jan 1984 – Feb 1985 – Congressman Jim Moody – US House of Representatives, Washington, DC. Title: Sr. Director, Computer/Legislative Mail Department. Designed and supervised the first DC/State office mini computer and communication pilot program for US House of Representatives. Responsible for one of the most active legislative outreach programs. Coordinated Legislative Aides and Correspondents. Served on the Cado User Group as Coordinator.

March 1980 – December 1985 – Barrett and Young, Inc. – Washington, DC Title: Consultant. Program analysis, design, testing and debugging software for U.S. House of Representatives.

Jan 1975 – December 1983 – Congressman Floyd Fithian – US House of Representatives, Washington, DC. Title: Computer Manager, Mail Director. Instrumental in the design, program analysis, testing, and approval for the first in-house mini computer system for the U.S House of Representatives. Responsible for Mail Department, outreach program, typesetting and newsletter layout. Served on the DMC User Group Board of Governors.

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