Customer Service Accounting

Nicholas Brunka

** ******* ***.********, *.J. ***81 TEL: 973-***-**** *******@***.***

Objective: I’m seeking a position in accounting or finance to further advance within the company.

Experience:

Magellan Health Services Customer Service Associate/Member Advocate

Parsippany, NJ Sept. 2008 to July 2014

Customer service, provide insurance benefits information and treatment authorizations to members & providers.

Prepared lists of in network providers. I answered questions as to deductibles, coinsurances, co pays, claims & benefits.

Keybank/Champion Mortgage Adjuster Collector

Parsippany, NJ Dec. 2003 to Feb. 2007

Mortgage and Home Equity Collections & payment processing. Initiated payment plans and deferments.

Avaya Inc. Customer Care Specialist

Parsippany, NJ 2000 to 2002

Customer service, accounts receivable, order entry, collections, account analysis, & payment processing.

Lucent Technologies Customer Care Specialist

Parsippany, NJ 1996 to 2000

Collections, accounts receivable, billing, order entry, payment processing and customer service.

ATT Corp Account Support Representative

Parsippany, NJ 1992 to1996

Customer service, billing, order entry, collections, & accounts receivable. Excel & Word used extensively.

ATT Corp. Senior Records Clerk

Morristown, NJ 1990 to 1992

Documents preparation for the Benefits Information Center relating to employee benefits inquires. Monitored the call management system and printed call center statistics reports & charts.

ATT Corp. Account Representative

Parsippany, NJ 1987 to 1990

Resolved long distance billing inquires and took tickets for repair service calls on equipment and lines.

Morristown Memorial Hospital Accounts Payable Clerk

Morristown, NJ 1982 to 1987

Accounts payable and other Accounting general ledger clerical functions, balance sheet preparation & reconciliations.

Education: AVTECH Institute of Technology Fairfield, NJ

SAP-FICO Accounting, Medical Billing-Coding July 2015

MS Office, Oracle Financial, QuickBooks Feb. 2008

Dover Business College, Dover, NJ

Computerized Accounting & Microsoft Office Dec. 2003

The Plaza School of Technology Paramus, NJ

A+, NET+, WINDOWS 2000, MCP Helpdesk June 2002

Fairleigh Dickinson University, Madison, NJ

BS Degree in Accounting June 1980

County College of Morris Randolph, NJ

AA Degree in Business Administration June 1978

Skills: MS Office 2013: Excel, Word, PowerPoint, Access, Project, Outlook & MS Exchange. Lotus Notes 123, CARE SAP & SAP-FICO Accounting. Also courses in the IT field such as A+, Network +, Windows 2000 Professional & Server, Wide Area Networks. I’m experienced in telemarketing sales, service contract negotiation, CMS 1500 claims, ICD-9, ICD-10 & CPT coding, Peachtree & QuickBooks accounting.

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