Manager Customer Service

Stephen Sexton

Second Shift Operations Manager - Dollar Tree

Ardmore, OK

*****@*****.*** - 832-***-****

Experienced distribution professional, directing all aspects of distribution for retail and wholesale companies, driving operational results and developing people to achieve consistent improvement. Authorized to work in the US for any employer

WORK EXPERIENCE

Second Shift Operations Manager

Dollar Tree - Marietta, OK - November 2014 to Present Direct all distribution functions of a 1 million square foot distribution center for a nationwide discount retail chain with 100 associates on the shift

- Operated at or below budget on a daily basis in all operational areas improving productivity by 5%

- Lowered turnover by 15%

- Consistently achieved fill rate of 99.9%

- Decreased frequency of accidents by 50%

- Achieving goals and mentoring managers led to overall morale improvement Senior Director of Distribution Center Operations

Academy Sports and Outdoors - Katy, TX - May 2008 to July 2014 Directed all functions of a 1.5 million square foot distribution center for a regional sporting good and lifestyle retailer

- Developed production measurements for each department

- Implemented safety program that reduced OSHA reported accidents 60% in first year and resulted in reductions every year thereafter

- Oversaw projects to add a new Bulk storage building to the DC complex, expansion of PTL modules and DC conveyor and sorter system and addition of a three floor mezzanine for Soft Goods processing

- Coached, directed and motivated staff, resulting in only one staff turnover in 6 years

- Began the Ecommerce order fulfillment process in the Katy DC Director of Distribution Operations

Freds Inc - Memphis, TN - March 2001 to May 2008

Directed all functions of a 650,000 square foot distribution center for a regional discount store chain.

- Developed a process for measuring departmental performance in each area of the DC

- Managed the process that resulted in reracking portions of the DC, resulting in better space utilization for product storage

- Coached and developed staff to research and implement performance improvements within the operation

- Assisted in the startup of a new distribution center in Georgia Inbound Operations Manager

Best Buy Corp - Ardmore, OK - December 1998 to March 2001 Managed all functions in the DC related to receiving, stocking, store returns and inventory control

- Managed the startup and day-to-day operation of a Product Return Center Inbound Operations Manager

Dollar General Corp - Ardmore, OK - July 1994 to December 1998 Responsible for all receiving, rework and systems operations

- Interviewed, hired and trained all departmental supervisors

- Setup entire facility on the Catalyst Warehouse Management System

- Developed yearly operating budget

- Interfaced with Transportation, Imports and Merchandising to ensure the smooth flow of goods into the DC

- Participated in the planning and implementation of all startup operations Manager of Administrative Services

F Schumacher & Co - Richburg, SC - March 1990 to June 1994 Managed Inventory Control and Office Services departments

- Controlled all computer operations within the facility

- Planned and conducted annual physical inventory

- Developed and implemented job performance measurement system

- Initiated team building groups with emphasis on cross training and problem solving Outbound Manager

- Managed Cutting, Packing and Shipping departments

- Set up work procedures and coordinated training of new employees during startup operation

- Participated in the startup of the new facility, including transfer of product from older company facilities Warehouse and Traffic Supervisor

Grainger - Kansas City, MO - September 1983 to March 1990 Participated in startup of new facility in South Carolina

- Directed computer and job procedure training for new employees

- Supervised various departments, including Receiving, Shipping, Order Filling, Receiving Audit and Traffic/ Customer Service

- Developed work standards for new DC

- Planned daily workflow and scheduled employees to accommodate daily production goals Shipping Supervisor

The Ceco Corp - Kansas City, KS - June 1981 to September 1983 Warehouse Supervisor

Superior Tea and Coffee - Overland Park, KS - January 1978 to May 1981 EDUCATION

O'Hara High School - Kansas City, MO

management

Rockhurst College - Kansas City, MO

ADDITIONAL INFORMATION

Core Competencies

Developing work standards and KPIs Hiring and training staff for startup operations Overseeing building projects and expansions Creating training programs Management team building and development Budget accountability Facilitating WMS implementation Liaison to Store Operations and Transportation

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