Front Office Receptionist

Amy Means

*** * *** *, *******, IN *****

219-***-**** ********@*********.***

SUMMARY

Dedicated, reliable, and goal-driven office professional with a unique blend of work experience and diverse skill sets. Possesses a genuine concern for people and excels at interpersonal relations. Over eight year proven track record of providing excellence in client service, experienced conflict resolver, multi-tasker, and love of learning new tasks. Works well as a team or alone with minimal supervision. Capabilities include but not limited to the following:

Multiple line phone systems

Copy, fax, and scanning machines

Computer skills, including certifications in Word, Excel, Access and Power Point 2013

Scheduling appointments and meetings

General accounting

Handling cash and credit card payments; maintaining receipt book

Reception; greeting and assisting at front desk

Anticipating clients’ needs

Filing and archiving; records management

Written and verbal communication skills

Making educational workbooks and other materials

Maintaining a warm, friendly yet professional presence to the public

RELATED WORK EXPERIENCE

Administrative Support

Provides office support in the capacity of front office receptionist.

Answers the phone and answering all inquiries, directs calls

Faxes documents to facilities and properly addressing incoming faxes

Enrolls students in class of their choice and thoroughly explaining requirements

Maintains office supplies

Enters grades into an Excel program

Makes student materials, nametags, and anything needed by instructors

Maintains stock of handouts and frequently used documents

Handles payments and secures money box

Became trusted key holder; closes office

Ensures that all paperwork is filled out completely and correctly

And various other duties relating to being first point of contact and office support

EMPLOYMENT HISTORY

07/13/15 to present- In Training College Inc., Lowell, IN

09/96-03/97 FLOOR SUPERVISOR, McDonalds Food Corp., Merrillville, IN

12/94-11/95 STORE OPERATIONS, Zip Foods, Inc., Crown Point, IN

08/90-12/94 FLOOR SUPERVISOR, McDonalds Food Corp., Merrillville, IN

11/89-08/90 INSURANCE AGENT, Crowel Agency Inc., Highland, IN

VOLUNTEER/NON PROFIT EXPERIENCE

09/2011

AMERICAN FOUNDATION FOR SUICIDE PREVENTION

Coordinated fundraiser for the September 25, 2011 Out of the Darkness Walk. Raised funds from utilizing social media and email by providing a link to a page I personalized in my late husband’s name. Participated in the 2k walk. Achieved fundraising goal.

06/1999

CAMPAIGN MANAGER FOR GRIFFITH TOWN COUNCIL CANDIDATE

Coordinated campaign operations including fundraising, advertising, polling, direct door-to-door contact. Co-created sign design and assisted in obtaining residential agreement for placement. Supervised operations at precinct on Election Day, and other responsibilities required in campaigning.

EDUCATION:

11/14-5/15 GCFLEARNING.ORG

Microsoft Word, Excel, Power Point, & Access 2013 CERTIFICATIONS

11/89-12/90 CROWEL AGENCY LEARNING CENTER LICENSE

Property and Casualty insurance lines

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