Management Manager
Resume:
ZULEIKA ELLIS
Spring, TX 77373
703-***-**** main 281-***-**** alternate
********@**.***
Objective: Seeking challenging career requiring business process, analysis, and project coordination expertise.
Skills: Microsoft Excel, Access, Word, PowerPoint, Outlook, SharePoint and Visio and Intermediate skills in Microsoft Project and SAP.
Core
Competencies: Data Analysis, Process Improvements, Metrics and Reporting, Ethical, Bilingual, Self-starter and Results Oriented Professional.
Professional Summary and highlights
Staff Analyst July 2013 – Present
City of Houston Radio Communications Services, Houston, TX
Identify, assess and implement business processes and procedures for the Radio Communications Division business efficiency improvement.
Develop monthly metrics dashboard on Share Pointe relating project status, efficiency and other pertinent key performance indicators to include monthly cost.
Analyze monthly expenditures against event management tool and offer methods to efficiently operate and adhere within 1.8k fiscal year budget.
Monitor and ensure adherence to 95k fiscal year overtime expenditures for the Radio Communications Division.
Establish trends amongst designations and evaluate successfully proven methods go incorporate standard operating procedures.
Review and recommend industry standard software tools that offer operations enhancements and value add to the division in alignment with department’s goals.
Produce complex data reports for management presentations relating budget, city council and other items requiring top management approvals pertinent to public safety issues.
Monitor and process radio network system access billing to meet forecasted yearly revenue for the division.
Successfully planned and completed the physical office relocation of the division to a temporary location yielding monthly cost reduction of 92% rent.
Incorporate progressive and accountability tool for staff tasks that align to quarterly performance reviews.
Administrative Assistant December 2012 – June 2013
Silver and Associates Consulting, Inc., Houston, TX
Assignment: City of Houston Radio Communications Services
Provided administrative support the Assistant Director of the City of Houston’s IT Department Radio Communications Services Project.
Assisted with calendar, meeting and issues tracking tools on Public Safety Radio system upgrades as required.
Developed an internal database to assist technicians with radio site inspections and monthly maintenance reports.
Assisted with the preparation of proper organizational hierarchy and charting, used by top-level management to present and obtained approval for 17 staff member increase.
Reviewed current mission critical database tool to incorporate the use of inventory module.
Successfully coordinated background and badge issuance process for new hires and outsourced vendors.
Participate in candidate pre-selection and interviewing process
Conducted a logistical assessment of current space to ensure proper seating and space designation on new facility.
Business Operations Consultant November 2008 – May 2013
Info Management Solutions, LLC, Richmond, VA
Initiated certification process through pertinent agencies to include Small Business Administration (SBA), General Services Administration (GSA) and others, to ensure competitive exposure.
Reviewed and monitored Industry Classification Systems (NAICS) codes and updated federal contract vehicles as applicable.
Strengthened business exposure through networking that resulted in a sole source award contract with a federal agency.
Maintained internal financial and operational data for accurate federal certification submission in compliance with regulatory requirements
Participated in resource allocation process from interviews to candidate selection stage.
Performed as Team Lead for Freedom of Information Act (FOIA) case management sub-contract to achieve the re-engineering and repair of existing database and process analysis.
Analyzed the “as-is” process of the FOIA requests and provided recommendations on the “to- be” process with improved tasks and decreased entry duplication.
Manually reviewed case files and data entry process to determine existing gaps and time compliance deficiencies.
Applied analytical techniques such as flow charts, surveys, and process mapping to eliminate duplication, facilitate workflow, and ensure effective utilization of resources.
Conducted Business Impact Analysis assessment and new business model process through mock testing.
Spanish Language Instructor August 2011 – September 2011
Berlitz Learning Center, Stafford, VA
Utilized native Spanish language to provide conversational training to military personnel with the implementation of the Berlitz teaching methodology.
Conducted language assessment on students’ current levels to ensure individuals requirement goals were met at the end of each training interval.
Creatively offered additional learning materials and techniques to enhance students’ learning while adhering to the center’s established teaching protocols.
Code Compliance Administrative Coordinator April 2000 – May 2008
City of Miramar, Miramar, FL
Lead and coordinated the successful incorporation of City’s Special Magistrate Program through implementation of existing but dormant City code ordinance. This allowed replacement of costly outsourced court system for civil violations case enforcement.
Replacement implementation process resulted in a 40% cost reduction for each case presented to the Magistrate.
Created and monitored division’s master database for case tracking, compliance and case adjudication.
Networked with adjacent City officials to revise existing processes and identified improvement opportunities for overall cost reduction, process efficiency and law adherence.
Worked with Information Technology and Geographical Interface System administrators to map the violation process and translate into Centralized system for payment and case data warehouse.
Successfully implementation morale boosting initiatives that resulted in increased work productivity.
Monitored budget activities to include inventory, training, vendors, and uniforms expenditures.
Provider Relations Manager May 1999 – April 2000
Florida Physicians Healthcare, Inc., Miami, FL
Contracted Primary Care Physicians (PCP) with Healthcare Plans as a liaison Management Services Organization (MSO) to achieve prompt and accurate member growth and payment distribution.
Customized marketing strategies on an individual basis to guarantee PCP patient retention and practice expansion.
Conducted weekly on-site visits to PCPs offices to provide updates, changes and training to staff in relating to State regulations changes as imposed by the participating Health Plans.
Provider Relations Representative May 1998 –May 1999
PRIMUS Physician Services, Miami, FL
Initiated telephone contact with Primary Care Physicians as the liaison between the Health Plan and Provider Network by assisting with meeting scheduling, contract documentation and membership files.
Scheduled off-site training to PCP’s staff to preserve high quality observance of Plan’s guidelines.
Assisted Provider Relations Manager with customized payment distribution and other plan incentives.
Assisted with customized marketing strategies for PCPs medical practice member expansion.
Performed complex administrative duties related to the MSO as well as internal membership files.
Education
Master’s Degree, Management Information Systems,
Nova Southeastern University, Davie, Florida
Bachelor’s Degree, Management,
Nova Southeastern University, Davie, Florida
Associate’s Degree, Business,
Panama Canal College, Panama City, Panama
Certifications
SAP Materials Management Certificate
Project Management Fundamentals
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