Administrative Assistant/Clerical

Michelle Aplin

*** ****** **** ****, ************, GA 30214 Cell: 802-***-**** Email: ************@*****.***

Summary: 17 years of medical receptionist and wholesale product distribution analysis and audit experience combined with strong inter-personal and communication skills provide me with a unique set of capabilities and perspective to allow me to be successful in any role.

Experience

Receptionist, Carolina Pediatrics, Wilmington, NC 2014-2015

Served as a receptionist supporting four Physicians, a Nurse Practioner and a Physician’s Assistant treating an average of 100 patients a day. Specific duties included: handling patient inquiries via telephone and in person, scheduling and rescheduling patient appointments, checking-in/out patients, collecting & recording patient co-pays and electronically updating patient charts and other duties as assigned by supervisors using MS Office Suite

Processed public or private insurance provider paperwork by utilizing corporate websites to verify insurance and benefit coverage with Blue Cross/Blue Shield, United Health Care, Cigna, state Medicaid programs and Tricare

Warehouse Analyst & Audit Recovery Clerk, C&S Wholesale Grocers, Brattleboro, VT 2000-2013

Served in two roles at C&S Wholesale Grocers – Warehouse Analyst and Audit Recovery Clerk – over a 13 year period handling relations with key vendors including Kraft, Kelloggs, Heinz, Reckitt & Bensicker, L’Oreal, Proctor & Gamble, US military, US & State governments plus 100’s of minor vendors and 20 company warehouses nationwide – coordinating delivery and distribution by vendors of wholesale products to retail chains including Ahold, Giant, Target, Albertson’s, Stop & Shop, A&P, Pathmark, BJ’s, Food Giant, Publix, Marsh, Tops, Winn Dixie and others.

As Warehouse Analyst role, I was responsible for weekly tracking of budgets, profit & loss and expense reports, distributing weekly GL-based reports to leaders from various sources including Crystal, MS Access and Oracle and coordinating purchase of office supplies & rentals at 20 facilities averaging $50K a month, researching and resolving vendor issues, auditing & receiving paperwork and any other duties as assigned by supervisors

As Audit Recovery Clerk role, I was responsible for IMS and Vendor Relations Issues valued at up to $2M annually. For IMS, I was required to research and resolve Vendor Claims by working with 20 different local warehouses to confirm receipt of product, gather all documentation, conduct a cycle count for product within a 7-day period. For Vendor Relations’ issues, the same tasks were required but a 30-day resolution window was provided. For both major transactions, the resolution of the issue would require database updates including resolution date, return date, brief description of the resolution including pay, forward to another department or denial.

Receptionist, Just So Pediatrics, Brattleboro, VT 2009-2012 (part-time second job)

Served as the sole, on-duty Receptionist supporting 3 Physicians treating an average of 55 patients a day. Specific duties included: handling patient inquiries via telephone and in person, scheduling and rescheduling patient appointments, checking-in/out patients, collecting & recording patient co-pays and electronically updating patient charts and other duties as assigned by supervisors and other duties as assigned by supervisors

Processed public or private insurance provider paperwork by utilizing corporate websites to verify insurance and benefit coverage with Blue Cross/Blue Shield, United Health Care, Cigna and state Medicaid programs

Office Manager, Positive Choices Hypnosis, Brattleboro, VT 1999-2000

Served as Office Manager responsible for opening and closing office on a daily basis, scheduling up to 30 clients a day for group, personal and private one on one appointments, creating new client charts, processing employee payroll, processing and tracking payments and ordering supplies

Education

Certificate in Secretarial Studies, Community College of Vermont, Brattleboro, VT, 1998-2000

Associates Degree in Advance Medical Billing and Coding, Bryan University, AZ, ECD April 2016

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