Customer Service Management

Marthen Lumingkewas, MBA

( 512-***-**** ( *******.***********@*****.*** (

Linkedin.com/in/lumingkewas

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nursing facility administrator

A dynamic Healthcare Administrator seeks to bring an accomplished

combination of education and experience to an industry-leading organization

in Texas. 12+ years of comprehensive education and experience in a variety

of high-level business management, patient-centered care, customer service,

leadership, fiscal management, staff & development growth. Proven record of

increasing yearly revenue by designing and implementing leadership, quality

& fiscal management. Diligent, results and goal-oriented, with the skills

and experience to make an immediate impact and growth.

AREAS OF EXPERTISE

12 Years Business Management Healthcare Administration Marketing Strategy

Increasing Revenue Expense Control

Staff Human Resources Management Patient's Quality Centered

Satisfaction/Development BA, Healthcare MBA, Healthcare

Administrative Oversight Administration Administration

Fiscal Responsibility

Ability Skills: Leadership, Team building, Staff Engagement, Implementing

quality, Staff Motivation & Development, Community relations, Teaching,

Networking, Solve Census Problem, Solving Revenue Problem, & Promoting

efficiency.

Professional experience

Senior Care Centers, Round Rock, TX /Fundamental LTC, Georgetown, TX-

Administrator in Training 2014-2015

. Administrator in Training at a 179 bed facility & 142 state-of-the-art

facility that offers short-term rehab, long-term care, respite, hospice

and memory care unit.

. Under the directions of the preceptor/administrator I carried out

supervisory responsibilities in accordance with Texas State Regulations,

which includes staff development and team building. My given task were

interviewing, hiring, and training employees; planning, assigning and

directing work, rewarding and disciplining employees; addressing

complaints and resolving problems.

. Manage all given projects, responsible for the overall direction,

coordination, and evaluation of the process.

. Self-driven, with strengths in communication, financial knowledge, team

building and development.

The Storage Center (Brookwood Properties), Round Rock, TX - Property

Manager 2008-2014

. Brought occupancy to an all-time high and increased yearly revenue (up

14%) by managing daily operations.

. Hiring, training, and supervising staff to enforce all lease-related

rules, regulations, and compliances.

. Maintaining customer loyalty and satisfaction while increasing yearly

number of tenant move-ins.

. Conducted thorough auction proceedings, implemented delinquency control,

and managed inventory.

. Added value to the property by developing/implementing a proven strategy

for increasing rent.

Goin' Postal Store Franchise, Murrieta, CA - Owner

2007

. Founded and managed all areas of a successful full-service business and

international shipping company.

. Hired, training, motivated, and continually-developed a high-performing

staff, negotiating all contracts.

. Proven record of designing, implementing, and managing complex strategic

sales and marking projects.

. Managed inventory, P & L statements, and bookkeeping; provided

consignment sales with other vendors.

Hoag Drafting Service, Lake Elsinore, CA - Computer Drafter

2005-2007

. Grew company revenue by 38% in 2 years by successfully

implementing/managing new marketing services.

. Provided searched titled reports & utility lines searched to create

quality drawings for surveying companies.

. Gained experience with ALTA land surveys, Condos Plat, Drafted

boundaries, and TOPO surveys.

. Used Autodesk3D software to draft complex property's legal descriptions,

boundary lines and COGO exhibits

. Also built/maintained the company website and performed complex

bookkeeping/records functions.

Compass Property Management, Dana Point, CA - Property Manager

2005

. Provided strategic marketing planning while conducting open houses and

managing residential properties.

. Managed action plans, negotiated job orders with vendors, and

negotiated/bought property advertisements.

Education

Master of Business Administration, Healthcare Administration - The

University of Texas, Tyler, TX

Bachelor of Arts, Healthcare Administration - Concordia University Texas,

Austin, TX

Associate of Arts, Management - Santa Ana College, Santa Ana, CA

Contact this candidate