Customer Service Manager
Resume:
Shellie Laver
Phoenix, Az. *****
****************@*****.***
Objective/ Quailfications:
Currently working at Tempe St Luke's hospital
Doing CST/Billing/Supply coordinator. Working with computer systems such as….McKesson, Star, Excel, Microsoft, Word, Power point etc
To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience and customer service.
* Clinical Manager, Outpatient and Surgery Department for the last 10 yrs.
* Supervised surgery staff of 7+ people and developed policies and procedures.
* Managed in day to day operations for our OR units and well as in charge of overseeing recovery procedures.
* Managed implementation project of new scheduling, inventory, and reporting software system for surgical department.
* Ordering supply manager, in charge of ordering all supplies for back office and surgical supplies.
Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, as well as supervisory skills including hiring, termination, scheduling, training, and other administrative tasks. Thorough knowledge of current practices, and a clear vision to accomplish the company goals. Computer and Internet literate.
Researched employee issues with regards to and benefit questions by contacting appropriate department and reviewing the company handbook and policies.
Created and prepared paperwork for all new hires, tracked attendances, recorded personal and vacation time and ensured that benefits department was notified of all leaves of absence on a weekly basis.
Coordinated daily operations and morning staff meetings, addressed and resolved customer complaints.
Over twenty seven years experience as a facial cosmetic surgery assistant in direct patient relations and patient care. Trained in facelifts, blepharoplasty, cleft palate, orthognathic etc... Also trained in sterile technique.
Extensive knowledge of clinical procedures and terminology.
Responsible for ordering all necessary materials for implants, bone grafts and medications for all procedures.
Prepare patients for surgery, including pre-surgical instructions and preparing surgical rooms and review and signing of consent forms.
Set up instrumentation and extensive knowledge of all emergency drugs and medication for all procedures.
Give post-operative care; establish patient comfort; record vital signs every ten minutes until consciousness; tell required information to patients regarding new medications/possible side-effects.
Take and process X-rays, sterilized instruments, maintained patient relations and scheduled appointments.
Placed monitors and prepared rooms for surgery.
Initiating and monitoring nitrous oxide inhalation. Familiar with fillers and botox and fillers
Education
Bryman College, California-1986
Licensure & Certification
Registered Surgical Technologist/ Assistant-state of California and Arizona
Certified in Facial Cosmetic Surgery-Arizona
State of Arizona and California Radiography certified
CPR certified
ACLS certified
BLS certified
OMSA certified
RDA certified
CT certified
Experience
Tempe St Luke's hospital currently
Pacific Surgical Services, Phoenix, AZ 2008-2013
Marvin Goldenstein MD, Phoenix, AZ 2003-2008
Gary Lines, MD, 1994-2003
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