Customer Service Manager/Property Manager

Deanne Rivers

Property Manager / Accounts Manager

Lincoln, CA 95648

*************@*****.*** - 408-***-****

To make significant contributions to a company in a Property Management and Customer Service related position. Where I can utilize my Public Relations experience as well as communication and customer related skills. I have a strong desire to perform at the highest level and strive for excellence in all activities. Authorized to work in the US for any employer

WORK EXPERIENCE

Property Manager

MJM Land Development Co.INC - February 2012 to Present Public Relations and customer service

• Establish relationships with owners and vendors

• Assist owner with marketing, profit and tenant retention

• Daily management of multiple accounts while fulfilling customer service needs, and manage my own on- site team

• Banking and bookkeeping

• Maintaining the property visually and internally

• Quality control and safety standards

• Negotiating contracts, lease terms and pricing agreements

• Setting market value and market research guidelines

• Showing property and setting appointments

• Establish new clients through ads, leads and walk ins Sales Executive

Jan Pro - December 2011 to February 2012

Establish clients through leads and cold calling

• Negotiate contracts terms and pricing agreements

• Give presentations and assessments for companies

• Work independently with business owners and VPs

Account Executive

Patio World - August 2007 to 2009

Establish new clients through sales leads, walk ins and cold calling

• Work independently in soliciting new business, giving product presentations and establishing new accounts

• Negotiate contract terms and pricing

• Design and create the orders for new and existing clients On-site Property Manager

Creekside Terrace Apts - June 2004 to September 2007 Identify, cultivate and manage relationships

• Established relationships with owners and vendors

• Assist owners with marketing strategies that support account growth and profitability objectives

• Worked independently to improve property visually

• Daily management of multiple accounts while fulfilling customer service needs, and Manage my own on- site Team

Site Director/Teacher

Knowledge Learning Corp - 1996 to 2004

Team- taught children through infancy through 13yrs. Concurrent with teaching, handling all aspects of on-site manager Bookkeeping, enrollment, tuition, billing, advertising and an on going Customer relations

EDUCATION

ECE in Child developement

Las Positas - Livermore, CA

1996 to 2000

Business Management in Resturaunt Management

Ca. Work Force - Modesto, CA

1990 to 1992

SKILLS

Property Manager (6 years), School Director (4 years), Retail Management (5 years), Resturaunt Manager

(2 years)

ADDITIONAL INFORMATION

Skills

• Highly polished verbal and written communication skills

• Excellent presentation skills

• Proficient computer skills - Word, Excel, Power Point and Outlook

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