Customer Service / Manager

***A COLLEN DRIVE UNIT *** LOMBARD, IL ***** PHONE : 630-***-****

PROFILE

With over 10 years experience in the Customer Service and Administrative fields, I bring my skills and confidence to assist those I work with in obtaining the highest level of customer care and satisfaction.

EXPERIENCE

CUSTOMER SERVICE ASSOCIATE-HERITAGE TRAVELWARE, CAROL STREAM, IL 2005-2015

•Daily Interaction with customers by phone and email to provide information about new and existing products, enter and process orders, cancel orders and obtain details of customer complaints.

•Advise customers on order status, updates/extensions, ship dates etc.

•Processing of EDI and E-Commerce orders from receipt to shipment.

•Communication with Supervisors and Warehouse and then back to customers on order issues.

•Cross-training and teaching new hires. I was an integral part in training all new hires in the C.S. area on all the processes and procedures required to take over their own accounts.

•Experience with Customer Account Management software, multi-line phone systems.

BUYERS ASSISTANT - LEON KOROL COMPANY, ELK GROVE VILLAGE 2003-2005

•Work with Buyer to examine, select and purchase at the most favorable price any merchandise consistent with company requirements in regards to quality and quantity and other factors.

•Communication with Buyer on items available to purchase and have them available for presentation at the daily Buyers meeting.

•Processing of purchase orders in a timely manner.

•Processing of information for Trade Shows and follow-up correspondence.

•Help maintain and organize Buyers files.

CUSTOMER SERVICE / OFFICE MANAGER- AMERICAN EXCELSIOR, LOMBARD, IL 1990-2002

•Work with our customers to determine the items and quantities needed for their orders. This would include packaging materials or Erosion Control items for landscaping or highway construction.

•Order entry and inventory management. Purchasing, Accounts Payable and Accounts Receivable.

•Weekly Payroll and Union dues processing.

•Maintain and organize office, files and supplies.

•Organize Safety Meetings and inspections. Relay Safety reports to Corporate Safety Manager in Texas.

EDUCATION

College of Dupage - Glen Ellyn, IL

Inland Real Estate School - Oak Brook, IL

SKILLS

Computer literate: Microsoft Word, Excel, Outlook, some familiarity with Microsoft PowerPoint. Email, and Contact Management Software, Internet and 10-key

References available upon request

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