Customer Service Representative
Resume:
Pamela Kingery Mercado
**** *. **** *** **** Beach, CA 90805
**********@*****.***
JOB OBJECTIVE
Seeking a Position as a Customer Service Representative in a Call Center setting. Knowledge of general office procedures. offering strong communication, oral and written skills.
SKILLS AND ABILITIES
Detailed-oriented
Type 65 wpm/ 10 key by touch
Call center/inbound customer service
Data Entry
Flexible-willing to take on a variety of tasks
Leadership and management skills
Able to make important decision independently
WORK EXPERIENCE
Online Merchandiser, Trash and Treasure, Long Beach, CA 02/2013-Present
Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Filled customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors
Received and processed payments from customers, using electronic transaction services.
Created, managed, or automated orders or invoices, using order management or invoicing software
Collector, Cash Call Inc., Anaheim, CA 12/2011-02/2013
Arranged for debt repayment or established repayment schedules, based on customers' financial situations, managed a queue of 200+ accounts
Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
Advised customers of necessary actions and strategies for debt repayment
Persuaded customers to pay amounts due on credit accounts, or non-payable checks
Conferred with customers by telephone to determine reasons for overdue payments and to review the terms of credit contracts
Collector, Designed Receivable Solution, Inc., La Palma, CA 04/2006-06/2011
Conferred with customers by telephone to determine reasons for overdue payments and to review the terms of itemized statements and explanation of benefits
Located and monitored overdue accounts, using computers and a variety of automated systems
Answered customer questions regarding problems with their accounts
Sorted and filed correspondence and performed miscellaneous clerical duties, such as answering correspondence and writing reports
Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims
Collector, Tenet Healthcare, Anaheim, CA 10/2013-04/2006
Received payment for customer health accounts
Managed a queue of 200+ calls
Handled a multi phone line, conferred with customers on their billing situation
Balanced and contacted patience’s on past due accounts and balances
EDUCATION
David Starr High School, Long Beach, CA High School Diploma
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