Administrative Assistant/Customer Service
Resume:
Jessica Pierce
Apt# *R
Brooklyn, New York 11212
Tel: 1-646-***-****
email: ****************@*****.***
Objective: Looking for an Adminitrative Position with an organization which will permit me to use my organizational skills completely, and enhance my problem solving and my comminication skills as well.
Experience
Shift Manager October 2008 - Present
New York Skyride (350 Fifth Avenue, Empire State Building)
Conduct a daily “Pow Wow” to motivate staff
Create weekly schedules for staff
Create operational reports
Monitor payroll usage
Create team-building strategies or incentives to motivate the staff
Oversee entire operations during the evening hours
Ensure safety of the staff and guests
Handle all refunds or customer complaints
Maintain good inventory of tickets and cash
Enforce the rules of the company verbally or by disciplinary infraction
Interview potiential candidates for the company as well as terminate
Monitor sales on an hourly basis, there was no set closing time and this helped determine the specific time.
Maintained cleanliness of the facility at all times
Medical Biller April 2005 - October 2008
Westside Pediatrics (New York, NY)
Solely handled all billing pocedures
Generated open claims reports still withing filing limit
Resubmissions on zero payments from insurance companies
Write necessary letters/submits proof of timely filing
Accounts payables/receivables
Post in office/hospital charges
Insurance verifications
Managed office operations during weekends
Answering phones/ scheduling appointments
Assist patients with insurance issues
Collections for self pay accounts
Medical Biller September 1998 - May 2004
Comprehensive Pediatrics (Brooklyn, Ny)
• Started out as a filer and left as medical Biller
Handled all incoming/outgoing mail
Insurance verification
Posted insurance/self pay checks to Quicken
Resubmissions on zero payments from insurance companies
Check and distribute EOB’s to be posted
Investigate zero payments
Handle all medicaid accounts
Train new personnel
Generate old reports with outstanding balances
Submit proof of timely filing or necessary documentation to process old claims
Post in office and hospital charges
Education
Medical Assisting June 2009 - February 2010
Asa College of New York
Skills
* Communication skills * Enforcing rules and regulations
* Problem solving * Microsoft office
* Great customer service * HIPAA certified
* Managing payroll/hours * Food handling certified
* Organized record keeping * Fire guard certified
* Team building * Bilingual: Spanish (conversational)
* Some experience with blood drawing, EKG, and taking blood pressure
References
Khadijah Patrick - Westside Pediatrics
*****@*****.***
• Supervisor
Orville Harris - New York Skyride
********@*********.*** / 646-***-****
• Director of Operations
Sharon Nurse -
• Personal
Kizzy Munro -
• Personal
Contact this candidate