Support Medical

OLAWUNMI J. OLAYIWOLA

***** ********** **** *****. *** 3202. Houston, TX. 77082

Cell: 832-***-****, Email: ************@*****.***

OBJECTIVE:

To use my years of professional experience and management, practical skills in EPIC, and health care promotion. To advance your goals as well as develop those around me for future leadership role while learning from them with lean-building spirit/partnership for a better return on individual development.

EDUCATION:

University of Houston, Houston, TX

Bachelor in Health and Human Performance

Houston Community College, Houston, TX

Associate in Health Information Technology

Dean’s Professional Services, Houston, TX

CPR (CardioPulmonary Resuscitation)

WORK HISTORY:

Memorial University Hospital. Savannah Mid-Town, GA

May 2015

Go-live support in-patient: Optime/Clindoc

Helped surgeons with placement of Orders in the PreOp consult, PostOp Discharge navigators and also helped with Medication Reconciliation for effective and timely transfer, admission and discharge of patient as the need be.

Helped with the customization of their template, Order set and also, help set their preference list for easy access while writing a note on a patient and also, when placing Orders.

Provide one on one support to physicians and assisting them order entry processes and med reconciliation

Troubleshoot workflow issues and reports any technical issues to command center

St.Luke’s Episcopal Hospital, Kansas City

Go-Live Support, ClinDoc, Orders, Optime, March 2014 – May 2014

Provided elbow support to nurses and physicians at St. Luke’s Episcopal Hospital providing 1-on-1 education and support for respiratory Therapy on the work flow on using Epic system especially whiling with charges, order signing, RCP, Diet information and patient information.

Assisting nurses with patient rounding issues such as MAR documentation, vital sign, updating medical history and immunization records, entering input and output unit and pain and IV assessment values.

Providing 1-on-1 education and support for end users that had difficulty adapting to the new Epic system especially while working with Doc Flowsheet, Order entry, order signing and management, patient information and discharging.

Helped surgeons with placement of orders in the PreOp, consult, PostOp discharge navigators and also helped with medication reconciliation for effective and timely, admission and discharge of patient as the need be.

Helped trained surgeons, physicians, Anesthesiologists prior to Go-Live on how the Epic system works and also helped addressed their concerns.

Helped with the customization of their template, order set and also, help set their preference list for easy access while writing a note on a patient and also, when placing orders.

Novato Community Hospital

February 2014- February 2014

Epic ASAP/ ADT

Assisted in the clinicians in the Emergency department by providing ATE support during Go Live

Helped with patient registration

Helped with the customization of their template, Order set and also, help set their preference list for easy access while writing a note on a patient and also, when placing Orders.

EpicCare Ambulatory & Home Health Analyst

Pivot Point Consulting, LLC

December 2013 – January 2014 Dallas/Fort Worth Area

Assisting in Home Health and Hospice Go-live implementation;repair, and trouble ticket resolution among end users. Provided ATE support to clinicians to help navigate through easily.

Sutter medical center San Francisco

October2013 - November 2013 Epic Inpatient Optime/Anesthesia and ASAP.

Helped surgeons with placement of Orders in the PreOp consult, PostOp Discharge navigators and also helped with Medication Reconciliation for effective and timely transfer, admission and discharge of patient as the need be.

Helped with the customization of their template, Order set and also, help set their preference list for easy access while writing a note on a patient and also, when placing Orders.

Provide one on one support to physicians and assisting them order entry processes and med reconciliation.

Troubleshoot workflow issues and reports any technical issues to command center.

Assist End Users on issue resolution.

Helped PreOp, Intraop and PACU nurses with their documentation, MAR, transfer and discharge of patients.

NYU Langone Medical Center, Manhattan, New York

Go-Live Support – Optime, ClinDoc, CPOE, November – January 2013

Provided Operating Room support for surgeons and Anesthesiologists,

Provided direct support to nurses, physicians and residents with pre-operative,

Intra-operative, post anesthetic care units and post operative services, Identified overlaps and related processes.

Provided elbow to elbow support for providers.

Provided guidance and coordination to clients in the planning, training and operating of automated systems.

Provided help desk troubleshooting duties

Aided providers in creating Smart Phrases, Smart Text, Smart Links, and Order Sets.

Moses Cone Health System, Greensboro, North Carolina

Go-Live Support Ambulatory and Cadence, October - November 2012

Trained physicians on how to document their encounters and review their in basket.

Participated in morning conference call discussing issues and event.

Assisted end users in documenting follow up calls.

Trained and assisted physicians in writing progress notes and using the smart tools. Assisted end users in hyperspace flow sheet and configure personal schedule.

Called in issue ticket to command center relaying reoccurring issues to issue managers, Supported end users in troubleshooting and closing encounters.

Trained nurse practitioners how to write notes, place orders and associate diagnoses with orders.

Trained physicians how to create an addendum and updating the visit diagnosis.

Trained front desk how to check in and check-out patients with a follow-up appointment.

Assisted in scheduling a walk in appointment, resolve discrepancies, and closing cash drawer.

Valley Medical Center, Renton, Washington

Go-Live Support-in-patient, ClinDoc and CPOE, September – October 2012

Supported physicians with order entry.

Supported multiple Go-Lives and fixed issues as they arise

Reviewed ClinDoc build and give feedback and recommendations before Big Bang Go-Live

Configured on demand request so that end users can efficiently do their job.

Completed assigned project deliverables accurately and on time

Facilitated workflow validation, system testing, and conversion data validation

Trained and support end-users and facilitate end user adoption

Trained nurses on how to manage their patient’s assignments

Trained the nurse practitioner on how to get report and review the chart

Trained nurses on how to print label and collect lab specimen

Assisted nurses in documenting an overridden pull.

Trained nurses on how to validate and file device data in flow sheet.

Assisted nurses in viewing patient’s care plan and adding a template to the care plan

Trained nurses on how to modify complete and resolve existing problem

Assisted in reviewing a patients education record.

Trained nurses on how to manage orders and prepare patient for discharge.

Baltimore Washington Medical Center, Glen Burnie, Maryland

http://www.linkedin.com/company/11921?goback=%2Egmp_1930658%2Egmp_2411080%2Enpv_5108314_*1_*1_name_pT4S_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1&trk=prof-exp-company-nameGo-Live Support – In-Patient and Radiant, June - July 2012

Provided elbow to elbow support to physicians.

Go-Live support for in-patient application for providers and nurses.

Supported end users in troubleshooting and assisted clinician on hyperspace flow sheet.

Assisted in radiant front desk, scheduling future appointments and scheduling manually.

Supported in documenting the results of imaging studies in radiant reading.

Assisted in tracking internal and external film movements throughout the organization.

Supported in identifying how film stations are being used.

Escalated issues to the command center using issue ticket.

Assisted in documenting immunization administrations.

Akron Children Hospital, Akron, Ohio

Go-Live Support - Ambulatory and Cadance, May - June 2012

Assisted physicians in creating and updating visit diagnosis.

Trained physicians on how to manage their in basket messages.

Educated and assisted the physicians on how to document encounters, manage their in basket, orders and their preference list.

Employed efficient use of the Smart Sets and Smart Tools while assisting physicians on how to manage them.

Assisted end users in documenting follow-up calls.

Trained the physicians in writing and H&P note using a note writer

Assisted physicians on how to make dictation in Epic

Assisted physicians on how to release result through My Chart

Trained physicians in writing progress notes and using the Smart tools

Assisted end users in hyperspace flow sheet and configure personal schedule.

Assisted front desk in check in and checking out patients with a follow-up appointment.

University Hospital, Cleveland, Ohio

Go-Live Support – Ambulatory, March – April

Experienced in Medicaid enrollment and billing processes.

Supported the physician on routing messages to the nurse pool.

Provided issue resolution and updates for the end users and working with other trainers to make appropriate changes to the training materials.

Assisted physicians in documenting Medication Reconciliation.

Supported nurses on how record patient vital and system assessment

Performed on phone troubleshooting at the command center.

Assisted physicians in creating addendum and updating visit diagnosis.

Assisted providers to set up and utilize Smart tools, Smart set, Smart links and Smart issue resolution and updates for the end users.

Supported physician in ordering medication and procedures.

Assisted physicians to change medication defaults and sign orders.

Supported physicians in co-signing orders from there in-basket messaging system.

Supported providers on log-in, the use of shortcuts, locate help, and log-out.

Facilitated brain storming sessions.

Completed departmental walk through with scenarios and exercises.

Assisted physicians with progress note.

Ohio State University Hospital Medical Center, Columbus Ohio

Go-Live Support – Ambulatory and Cadence, Ohio, January - February 2012

Assisted clinicians on hyperspace flow sheet.

Educated and assisted the physicians on how to document encounters.

Educated physicians on how to manage their in basket, orders, and preference list.

Assisted physicians on efficient use of the Smart Sets.

Escalate issues to the command center using issue ticket.

Assisted floor supers on issue resolution such as adding more activities to their navigators.

Park Nicollet Methodist Hospital, Minneapolis, Minnesota

Go-Live Support – In-patient, CPOE, and ClinDoc, November - December 2011

Provided support at front desk to end users.

Provided elbow to elbow support to physicians.

Performed on phone troubleshooting at the command center.

Worked closely with the implementation and the application teams, Triaged/troubleshooting calls and assisted with fixes in the command center

SKILLS:

EPIC Care Ambulatory, CPOE, Optime, ClinDoc, ASAP, EPIC Cadence, EPIC Care Inpatient Clinical Documentation, EPIC Anesthesia, EPIC Care Inpatient Orders, Effective written and communication skills, and Proficiency in computer usage to solve problems.

COMPUTER SKILLS:

Microsoft Office Word, PowerPoint, Excel.

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