Customer Service Administrative Assistant

REBECCA DEHAAN

**** *. ***** ******, ******, IN *6356 219-***-**** ***********@*******.***

SUMMARY

Seeking position to utilize education in Phlebotomy training EDUCATION

Dec 2014 – Apr

2015

Phlebotomy Certificate Candidate, In Training College, Lowell, IN Clinicals – Methodist Southlake Campus, Merrillville, IN 4.0 GPA

Competent marks on all points of Professional Behavior Evaluation EXPERIENCE

Feb 2014 – Present Owner, Skinny Britches Nutrition, Schererville, IN

Opened Herbalife Nutrition location, overseeing concept, initial stocking, and grand opening of location. Maintain daily accounting activities. Continue to build on original concept, growing business with regular and new customers alike. Jun 2013 – Feb

2014

Counter Server/Independent Distributor Trainee, Higher Level Nutrition, Crown Point, IN

Provided customer service to Herbalife product clients. Trained to open own location. 1988 – 1989 Administrative Assistant, S&K Security Corp, Beecher, IL

Monitored 3rd party vendor overseeing client accounts. Determined discrepancies within 3rd party monitoring, which led to reorganization of company to monitor own accounts providing cost savings.

Proposal and contract preparation. Provided guidelines for creating orders of protection for clients.

Additional administrative duties, including answering phones, assisting clients, filing. 1987 – 1988 Application Checker/Floor Supervisor, Progressive Marketing Services, Hazel Crest, IL

Provided phone assistance as an Application Checker prior to being promoted to Floor Supervisor.

Scheduled employees on a rotational basis. Assigned workloads, and redistributed work as needed.

Checked employee equipment to ensure quality work environment. Ran reports to provide necessary data for business processes.

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1986 Administrative Assistant, Future Planning Financial Enterprises, Markham, IL

Answered incoming phone calls, and assisted clients or redirected to appropriate staff. Typed company correspondence.

1984 – 1986 Crew/Crew Trainer/Crew Chief, McDonald’s, Homewood, IL

Responsible for opening restaurant at start of business day. Handled changeover from morning breakfast menu to afternoon lunch menu.

Oversaw set up of various food and beverage machines, and handled restocking of inventory for lunch, evenings, and weekends.

Offered opportunity to attend McDonald’s Hamburger University, training for manager position.

1982 – 1983 Waitress, Carol’s Cottage, Beecher, IL

Provided excellent customer service to diners in family-owned restaurant.

Assisted with clean-up crew. Handled food preparation as pizza maker. VOLUNTEER EXPERIENCE

Girl Scouts, Drifting Dunes Girl Scout Council, Merrillville, IN

Girl Scout Leader for nine years, overseeing levels from Daisy to Cadet. Provided guidance to scouts as they worked towards patches in all areas including first aid, international travel, horseback riding, cooking, camping, and puppet making. Chaperoned groups of scouts from 5 to 27 girls on outings to locations such as dude ranches, weekend camping, parks, and library visits. Provided community service to organizations such as St. Jude’s House, and organized food drives to help local community. Oversaw successful annual troop cookie sales, which allowed scouts to participate in activities through funds raised.

Various Duties, Zion Lutheran Church, Beecher, IL / Trinity Lutheran Church, Lowell, IN

Served over eleven years as a volunteer at churches, providing various levels of assistance in areas of need. Taught Vacation Bible School leading to position teaching regular Sunday School classes. Wrote Christmas Programs for Sunday School presentations during church services. Reinitiated Youth Program for 7 -12th grades at Trinity Lutheran Church. Worked on various committees, including Youth Committee and Community Benefit Dinners. Organized youth events, Easter breakfast, Rally Day, and designed & decorated float entered in Lowell Labor Day Parade. Served as chaperone for various programs.

Coach, Lowell Parks Department, Lowell, IN

Soccer coach for two seasons.

Assistant Coach, Lowell Bluebirds Girls Softball League, Lowell, IN

Provided assistance with softball coaching duties as needs arose.

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