Customer Service Manager
Resume:
Natalie Henry
Baltimore, MD 21207
Home: 443-***-****
Email: **************@*****.***
Dear Sir/Madam
I am a highly skilled Administrative professional with a cross functional background in business administration and operational strategies. I have had extensive experience with a broad range of professional and supervisory positions and would welcome the opportunity to contribute to your organization’s plan. Accustomed to fast pace environment where deadlines are priority and handling multiple jobs is the norm, I enjoy challenges and will work hard to achieve your objectives.
If you are seeking a qualified and productive individual who looks at challenges as opportunities to learn, then I am the right person for the job.
I also have skills in the construction field. I am very reliable, and I have experience working with contractors in the field and contractors on worker compensation and disability. Contractors that are looking for liability, then you have found the worker, who prides herself on this.
I welcome the opportunity to meet with you to elaborate on how I can make a substantial contribution to your organization. If you have any questions or would like to schedule an interview, please contact by the above number or email.
I am including my salary requirements, which range from $25,000 – 30,000 a year or Hourly rate minimum is $15/hr.
My references are as follows:
Bridgette Spencer 443-***-**** Baltimore Manager – (Herbert Thaler’s Law Office)
Chris Henry – 410-***-**** Baltimore Supervisor – (New Vision Construction)
Lisa Turner - 718-***-**** The Jones Group
I have enclosed a resume for your review.
Sincerely,
Natalie Henry
NATALIE HENRY
3233 Presstman Street Baltimore, MD 21216 • **************@*****.*** • 443-***-****
SUMMARY OF QUALIFICATIONS
Excellent interpersonal/communication skills
Type 50wpm, proficient in Microsoft Word, Excel, & Outlook, and Quickbooks
Great customer service and organization skills
Excellent knowledge of office etiquette
Adept at handling several tasks and time management skills
PROFESSIONAL EXPERIENCE
Attorney General Office (Real Estate Finance) New York, NY
Administrative Assistant 11/2014 – 5/2015
Process clerical transactions for Real Estate Finance governed by multiple procedures, rules, and regulations
Use knowledge of REF program as the basis to make decisions and resolve problems.
Gather, compile and prepare data from manual or automated files including Oracle database and spreadsheet logs for various reports, publications, records, etc.
Use spreadsheet to generate envelopes, certificates/receipts, and cards for catalog.
Verify check for filing fee as needed, and assign registration numbers or renew files.
New Vision Construction LLC Baltimore, MD
Construction Secretary 02/2012 – 01/2013
Maintained projected files & records, and construction specifications & blueprints.
Supplied information from files to immediate supervisors and others contractors
Provided additional support to the company by reviewing and completing contracts, cost and pricing estimates and work change orders.
Managed time keeping & payroll, and entered employee data into company database
Herbert Thaler’s Law Office Baltimore, MD
Collections Representative 11/2009 02/2012
Maintain excellent customer relations with caseloads of up to 48 clients at a time.
Developed computerized database of customers and performed data entry of information.
Answer phones queries of customers and clients and expedited all legal affairs to attorneys.
Scarlett Place Baltimore, MD
Front Desk Receptionist (Temp) 11/2008 – 12/2008
Provided high level security for residential building by screening all residents and visitors.
Scheduled incoming deliveries, collected signatures, checked ID’s and informed recipients of packages in the lobby.
Millennium Tax Services Baltimore, MD
Office Manager/Tax Preparer (Seasonal) 01/2008 – 04/2008
Provided high level administrative support to Manager by typing documents and maintaining supplies.
Handled high volume of calls by providing information about tax services and setting appointments.
Assisted in new development of advertising system to help build clientele.
Accurately prepared client’s taxes and reviewed forms individually with clients prior to submission.
Arbor E&T LLC Rescare Brooklyn, NY
Client Service Representative 10/2005 – 11/2007
Conducted in-depth excel spreadsheets, generated master and client intake reports, performed business development research, and compiled review for proposal team.
Answered busy phones, direct clients to proper case managers and answered general questions.
Directed all administrative and project support efforts.
New York City Housing Authority Brooklyn, NY
Secretary IIIA 01/1996 - 04/2004
● Schedule meetings, appointments, travel
● Maintained 123 employees time cards, reviewed and prepared caseloads
● Generated monthly reports, draft and typed memorandums
● Performed receptionist duties
● Coordinated certification for new employees, maintained files and employees records
● Liaison for Director, (2) Deputy Directors, Community Center unit directors and Case Managers
● Maintained inventory supply
EDUCATION
U.S Hospitality School 2014
Professional Certificate, Mixologist
New York Diagnostic Center 2006
Professional Certificate, Residential Counseling
Career Blazers Learning Center
Certificate, Word, Excel, Access, Outlook, Quickbooks 2005
Blake Business School 1990
Certificate, Business Administration
Murry Bergtraum High School 1986
GED
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