Administrative Assistant Legal Secretary

CARMELITTA E. RILEY

**********@*****.*** * **** Clay Street NE, Washington, DC 20019 * 202-***-****

CAREER SUMMARY

With over 30 years’ experience as an organized, self-motivated professional, collaborative communicator, detailed and skilled supporter. Promoter of ensuring positive change and cohesiveness in the workplace, establishment of long-term relationships, training development, and delivery.

EDUCATION

•Master Degree in Business Administration, University of Phoenix

•Bachelor Degree in Business Management, University of Phoenix

•Christian Counseling, Bethesda Temple Academy - Washington, DC

•Word Processing and Better Office Skills Training, USDA Graduate School

EXPERIENCE AND NOTABLE CONTRIBUTIONS

Office of the Sergeant at Arms - U.S. House of Representatives, Washington, DC June 2015 – Present

Challenge Desk Liaison

Contributions:

•Supporting the daily operation of the Challenge Desks located in the Cannon House Office Building and the Capitol Visitors Center (CVC).

•Monitor Cannon Tunnel and CVC Expansion Space entrances into the Capitol

•Ensure that each individual entering into the Capitol from these areas has the proper, Member or Spouse Lapel Pin, Official Business Pass, Congressional ID or credentials

•Ensures that individuals who are not authorized entry into the Capitol are redirected appropriately

•Serves as liaison between United States Capitol Police and visitors

•Provides general information to staff and visitors regarding Capitol access

•Assists with special events as needed

NCO Financial Institution, Virginia Beach, VA June 2014 – January 2015

Call Center Trainer/Supervisor

Contributions: University of Pittsburgh Medical Center, CVS Caremark Project, and Samsung

•Trained and supervised 150 Agents; Created the training manual for the Samsung Project

•Created and coordinated work schedules to ensure coverage and smooth office operations

•Ensured consistent customer satisfaction by providing on-time delivery and follow-up

•Submission of daily statistical attendance and other productivity reports

•Utilized clarity, humor, well-defined goals, and a positive work ethic to establish a spirited organizational culture throughout the company, and end of day office security

Pepper Hamilton LLP, Washington, DC May 2004 to January 31, 2014

Software Trainer & Word Processing

Contributions:

•Trainer, troubleshooter and resolver of software requests for 114 employees

•Provided extensive on-the-job training to troubled attorney and employees, which resulted in the success as an empowered and accountable team member

•Coordinated and prioritized work flow for delegated tasks, provided motivation and direction to create a positive work environment and ensured accuracy, and on-time completions

RESUME OF CARMELITTA RILEY

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King and Spalding LLP, Washington, DC August 2000 to May 2004

Legal Secretary

Contributions:

•Provided secretarial assistance to one Partner, one Of Counsel, two Associates and one Legal Assistant, prepared legal documents for court filings, and general correspondence

•Maintained electronic rolodex, arranged conference calls and scheduled meetings

•Prepared monthly client billing; arranged and coordinated messenger deliveries; transmittal of faxes; handling of incoming and outgoing mail; maintained files; travel arrangements and preparation of expense reports; maintained attorney’s scheduling calendars and timekeeping

Science and Technology Corporation, Silver Spring, MD August 1990 to August 2000

Administrative Assistant/Desktop Support

Contributions:

•Provided desktop and administrative support to the Director, created the layout and design of the quarterly newsletter for the distribution

•Orchestrated each phase of event planning and management of scheduled conferences (domestic and international)

•Coordinated and supervised all equipment repairs and maintenance with contractors, vendors, technicians and building engineers; furniture deliveries and installations

TEMPORARY RESOURCES

Legal Secretary/Administrative Assistant, Washington, DC – September 1987 to August 1990

LEGAL SECRETARY/COURT REPORTER, Naval Legal Service Office, Norfolk, VA - August 1985 to August 1987

WORD PROCESSING SUPERVISOR, Systems Management American, Norfolk, VA - October 1981 to August 1985

WORD PROCESSING COORDINATOR

Howrey & Simon Law Firm - Washington, DC - August 1979 to October 1981

SECRETARY

Dept. of Transportation, FHWA/USCG - Washington, DC – October 1973 to August 1979

TECHNOLOGY SUMMARY

•Typing Speed: 70+; Proficient in Microsoft (Word, Outlook, Publisher, PowerPoint, Excel); Windows 7 and 8; Adobe Acrobat; DocXtools; Electronic Email Management; FileSite (WorkSite); iManage for Records; DesignPro; FileMaker Pro; Page Maker; Elite Enterprise, Livevox Communicator/Management, SharePoint, CareSource, PeopleSafe, and others.

LEADERSHIP (COMMUNITY INVOLVEMENT)

•Regional Director, Women of Exchange Ministry, Washington, DC Chapter 2011 to January 2015

•Assistant Director, International Conference of Apostolic Networking, 2004 to Present

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