Manager Customer Service
Resume:
RANDY CHARRAN
FORT MYERS, FL *****
OBJECTIVE
To obtain a long term position where I can maximize my management skills.
EXPERIENCE
Nov 2009 – Jun 2015 Colorado Souther Inc Fort Myers Beach, FL
Accounting Manager - Dec 2012-Jun 2015
Assistant Accounting Manager - Nov 2009-Dec 2012
Handle all financial aspects of the company for a 144 room hotel, restaurant and bar
Department Head for the night auditors.
A/P and A/R.
Work with the General Manager and other department managers to reduce expenses and increase revenue.
Find ways to work more efficiently and reduce payroll.
Assist with the interviewing and hiring process for all departments.
Process payroll using Paychex.
Audit and closed the books each month.
Provide monthly reports to Owners.
Work with the outside Accountant to file annual corporate taxes.
Manager On Duty at least once a week
Responsible for the property and making decisions when the GM is off.
Knowledgeable how all departments (Front Office, Food & Beverage. Maintenance, Sales, and Housekeeping) operate so I can substitute for a Manager when needed.
Assist General Manager with computer problems
Any problems with computers, I attempt to fix/repair. If I cannot fix / repair, I then outsource to outside tech.
Jan 2006 – Nov 2009 Colorado Souther Inc Fort Myers Beach, FL
Front Desk Clerk / Night Auditor (Part Time)
Front Desk duties-including answer phone, check-ins / check-outs, taking reservations.
Customer service – answering questions from guests regarding things to do in the area and resolving complaints.
Night Audit
Review and reconcile daily transactions.
Close the audit for the day.
Prepare paperwork for arriving shift.
Jan 2003 – July 2009 Gould Paper Fort Myers, FL
Bookkeeper/ Office Manager / Logistics
Oversee all accounting transactions.
A/P and A/R.
Handled over $20 Million in sales a year.
Worked closely with existing customers to develop new opportunities.
Provide weekly, monthly and annual financial report to President.
Prepare forecasting and budget.
Logistics – worked with shipping lines and trucking companies to coordinate deliveries to customers.
Provide customer service to customers if any issues occur, i.e. pricing issues or shipping problems.
Jul 1998 – Jan 2003 Synchron Corp New York, NY
Bookkeeper/Office Manager
Handel all financial transactions for 5 real estate entities.
Manage a 6 story commercial building.
Prepared and entered invoices (i.e. – rent invoices)
Prepare monthly financial statements.
Perform monthly reconciliation and closeouts.
Prepare payroll checks and file quarterly payroll reports.
Communicate with lawyers, bank managers, tenants and contractors to resolve issues.
EDUCATION
Sept ’99 – ‘01 TCI College New York, NY
Associate Degree in Industrial Electronics Technology / Computer
Sept ’96 – ‘01 Baruch College
Major – Mathematics
SKILLS
Proficient in MS Word, Excel, Outlook, Opera, Quickbooks, Paychex, DataPro
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