Technician Customer Service

IT Resume ****

Adam Donn Cellphone 845-***-****. Adress: 5 Gloria Court New City, Ny 10956

Linked in profile: www.linkedin.com/pub/adam-donn/78/557/216

Deskside Support Technician

Smartsource Inc: Deskside Technician

November 2014 – March 2015 (4 months)TarryTown,NY

Installing and upgrading hardware. Fixing Lenovo and Dell laptops and desktops. Using Remedy ticketing system to create, escalate, and finish projects. Solving problems as they come. Working closely with associates in other departments. Acting as a deskside support IT Technician for CNA Insurance and doing side jobs for Chase bank upgrading and replacing computer hardware.

Insight Global: Onsite IT Technician

April 2014 – July 2014 (4 months)Victoria, TX

Installing new printers. Uninstalling older printers. Wiping data off of computers for financial institutions. Communicating with different companies/parties involved.

Internet America: IT Helpdesk Support Technician

February 2014 – April 2014 (3 months)Victoria, TX

IT Helpdesk for local ISP. Remotely power cycled equipment and monitored status on company and customers equipment. Escalated tickets to appropriate departments and dispatched field technicians.

Actionlink: Electronics Sales specialist.

August 2013-February 2014 Victoria, TX

Selling ecectronics ina retail environment on behalf of sears. Upselling customers so they got the total package.

True Green Lawn Care: Telesales

July 2012-November 2012 Telemarketer for Lawn care company.

Upselling existing customers lawn care serves. Sold more lime attachments than any other salesman in high volume call center. Used an AS400 computer.

Smartsource Inc: Regional IT Technician

April 2012 – July 2012 New City, NY

Temporary Contract job. Set up computers and printers for a bank. Acted as a Liaison between the different companies and departments involved. Made sure updates got pushed through the network. I still work temporary contract jobs for them on occasion

PCF-Publishers Ciculation Fullfilment

November 2011 – July 2012 (9 months)rockleigh, NJ

Data entry in the billing department for the NY Times Newspaper. In a call center environment. Also handled customer service requests.. Used Seibel and MS Excel.

Associates degree In business from Bergen Community College 2006.

Studied computer networking At the College of Westchester. 2007-2008

Comptia A+ certification: License COMP001007666779

September 2008 – Present

Skills: Remedy, MS office Word and Excel, access, Outlook. AS400 system, upgrading and swapping hardware. On Desktops, laptops,and rack servers. OS refreshes, printer refreshes. Power cycling equipment. Call center agent, Some remote desktop skills. Data Entry. Re-imaging computers. Wiping data with programs and a degausser for financial institutions.

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