Sales Management

Shonnice Morris

**** *. ******* ***. *** #*

Chicago, Illinois 60649

Phone: 312-***-****

Email: ***************@*****.***

Experience:

****-******* *&M Chicago, Illinois

Consumer Specialist

Handles incoming or outgoing customer calls. Handle account inquiries, customer complaints and support issues. Able to type 45 WPM. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities.Sterling Reports and Background checks for job applicants.Uk and German trained on international unclear payments for account receivable. Work with Systems such as Salesforce and START.

2012-2013 Toys ‘R’ Us Niles, Illinois

Seasonal/Perm. Sales Team Member

Was able to reach and exceed sales goals by 25% in achieving its’ daily, monthly and annual sales and service goals. Assisted customers with their product needs. Handled returns of merchandise and store merchandising, stocking and maintenance activities.

2008-2012 Chylas 2000 Chicago, Illinois

Administrative Assistant

Preparation of documents, correspondence and presentations ; Maintain calendars, schedule and organize meetings; Coordinate travel plans and visas; Distribution of mail for the team & phone coverage ;Track and process department invoices; Electronic submission and management of agreements and contracts;Organize & maintain departmental files & supplies; Budget management and invoicing

2007-2010 Camelot Des Plaines, Illinois

Residential Counselor/Teacher Assistant

Complete all documentation pertaining to adolescents such as milieu, rehab, incident, and release forms and assist in the direct care and management of ADHD adolescents, as well as provide supervision and assist in crisis prevention

2005-2007 Glenkirk Northbrook, Illinois

Developmental Trainer

Supervise and assist client with intellectual disability in daily production quality and quantity of work; Respond to medical and behavioral emergencies following appropriate health and safety, aggression management, first aid, C.P.R, and other procedures as necessary; Complete and insure the timelines of all assigned documents and forms for each individual; Calculate their daily work progress for payment and submit to supervisor

1999-2005 We Live Too/Good News Rehabilitation Chicago, Illinois

Home Manager/Direct Care Staff

Supervise and train direct care staff in regulations and rules of the company; Responsible for development of monthly staff scheduling; Maintained scheduling log for individuals for their medical appointments and community outings; Responsible for annual staff evaluations; Implement monthly staff meetings to ensure better quality services for individuals; Initiate and implement leading recruiting processes; Perform strategic, full life cycle recruiting which includes: source, pre-qualify, participate as member of search committees, interview, assess, extend/negotiate offers.

Education: 2011-2013 Chicago State University Chicago, Illinois

Business Administration/Management Bachelors of Science

2010 Paraprofessional Certification Illinois

2002-2004 Richard J. Daley College Chicago, Illinois

Associates in Art/Business Administration

2004 Certification in Management/Marketing Richard J. Daley College

References are available on request

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