Customer Service Manager

ANGELA DAVIS

**** * ****** ****** *******, IL ***20

PH.312-***-**** EMAIL: **********@*****.***

linkedin.com/pub/angela-davis/87/538/282

Summary

. Business professional offering achieved competencies in the Assistant Manager and Administrative functions. Seeking the opportunity to show my ability to provide strong analytical performance with keen focus on organizational and attention-to-detail proficiencies tendering adeptness in a variety of responsibilities

Highlights

Client relations

Planning & Organizing

Problem resolution ability

Money Handling

MS Office proficient

Detailed oriented

Time Management & Planning

Answering phones

Book Keeping

Training

EXPERIENCE

Family Dollar Retail Assistant Manager 5/2012- 6/2013

Supervised, trained and oversaw training of employees

Recorded store sales and expenses while balancing registers and safe

Guaranteed safe keeping and transferring of funds

Handled shift change and inventory

Opened and closed store

M & E Accounting Administrative Assistant 1/2007-4/2012

•Answer multi-line System and take detailed messages.

• Developed and maintained agency inventory system and ordered office supplies due to request

• Distributed and prepared mail for various customers while recording checks

• Responsible for creating and designing a variety of marketing materials.

• Provide exceptional customer support to current and potential clients.

• Manage and maintain customer contact database.

• Assist with completion of tax returns and filings.

• Assist with computation of payroll, financial and tax reports and filings.

AMC O’Hare Post Office Postal Service Clerk - Part Time 11/2011-01/2012

Processed mail using methods of sortation and distribution

Completed incorrect returned mail and applied correct postage

Arrange for pickup of outgoing mail

Carried mail to departments for distribution

EDUCATION

Colorado Technical University

Associates of Science in Business Administration 2011

Bachelor of Science in Business Administration 2012

Master of Science in Management 2014

MBA 2015

SKILLS

Book Keeping, Client Relations, Customer Support, Financial Funds, Inventory, Mail, Money, MS Office, Word,Excel, Power Point Organizing, Scheduling, Problem Resolution, Recording, Sales, Answering phones, Time Management

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