Sales / Customer Service / Trainer
Resume:
Jerry Losos
**** *. ********** ******, *******, IL 60626
*****.*****@*****.***
A professional with an exceptional talent in the areas of sales and management and expertise in creatively developing strategies for increased sales and customer base. Accomplished in utilizing skills developed as a Broker/Owner of a Real Estate Brokerage, exceptional as a General Manager in training and coaching staff, as well as setting goals as a team to ensure that every customer receives the best possible service and experience. A top performer in sales with a unique perspective of seeing the big picture of a business who will be an asset to any company.
Professional Experience
Management
Participated in opening and operating Asics brand stores in Chicago area as Sales Manager and Store Manager.
One of only two managers retained from six golf Chicago Park District golf courses by Billy Casper Management which replaced Kemper Golf Management at Robert A. Black Golf Course.
Promoted by Billy Casper Management Group to General Manager of Meadowlark Golf Course (a Cook County owned Forest Preserve Golf Property).
Participated in the development and implementation of the business plan, budget and day to day operations for Billy Casper Golf Management at Meadowlark Golf Management, LLC and two other managed properties.
Hired and trained a staff of 19 employees which included holding regular meetings, praising in public and critiquing in private, developing them into a winning team and therefore an asset to the golf course.
Owned and managed an Independent Real Estate Brokerage specializing in residential condominium conversions with responsibility for the finance, training and supervision of 5 Realtors. Achieved annual gross sales of $6M.
Sales/Negotiations/Cost Savings
Mentored and coached sales staff at two Asics locations; maintained staffing at cost effective levels, led by example.
Top performer in sales by dollar amount and sales per hour at the Willowbrook and LaSalle St. Sports Authority store.
Led Sports Authority nationally in sales by dollar amount and sales per hour over a three month period.
Achieved increased revenue, profitability and participation in the annual Robert A. Black tournament for 4 consecutive years at Kemper Sports Management.
Participated in weekly net meetings, negotiations with outside vendors for the purchasing and logistics of merchandise and consumables at Meadowlark Golf Course.
Increased the food and beverage business at Meadowlark 15% by installing an access gate to attract foot and bike traffic from a forest preserve path that ran parallel to the course.
Negotiated with a new private club being built in the winter to use Meadowlark’s heated maintenance facility in exchange for paying the winter heating bill saving Meadowlark a large sum of money.
Leader in the number of bottles of wine sold in the Chicagoland area at numerous tasting events for Flow Wine Group.
Client/Customer Relations
Assisted staff to develop an organic sales technique resulting in regularly meeting or exceeding company KPI’s.
Built and developed congenial relationships with the regular golfers greeting them by name and remembering personal details which increased the customer base at Robert A. Black and Meadowlark Golf Courses.
Referred by clients for the “superior golfing experience” provided ultimately increasing the rounds of golf and the reputation of Robert A. Black and Meadowlark Golf Courses for their exceptional customer service.
Responsible for training and coaching the staff and setting goals as a team to ensure every customer received an outstanding golfing experience.
Attended League events and kick-offs such as the Meadowlark Ladies’ League Kickoff Meeting which previous Managers had not bothered to attend.
Program and Event Planning
Led Community Outreach Programs for Chicago Asics stores; organized and participated in multiple fitness and business to business outreach events.
Increased Night Golf outings to record participation by offering a fun experience on Friday nights at Meadowlark Golf Course.
Directed multiple events including large outings, women’s golf league and business golf outings.
Booked new and repeat outings for Billy Casper Golf Management.
Conducted wine tastings for both National and International Importers at a wide variety of Chicagoland area liquor stores and merchants.
Professional Experience
ASICS Windsor Financial Group LLC, Chicago/Skokie, Store Management, 2014 - Present
Sports Authority, Chicago, IL, Senior Sales Authority, 2012 – 2014
Flow Wine Group, Chicago, IL, Wine Sales (Part-time), 2005 – Present
Billy Casper Golf Management, Oak Brook, IL, General Manager, 2009 – 2012
Marathon Realty, Chicago, IL, Owner/Manager, 2004 – 2011
Kemper Sports Management, Northbrook, IL, Course Manager, 2003 – 2009
Licenses
Illinois Realtor/Broker License Program
Professional Skills
Superb Customer Service/People Skills, Excellent Mechanical Aptitude, Merchandising and Marketing, Microsoft Word, Publisher, Excel, Office Suite, PowerPoint, QuickBooks, 3D Architect, Various Printing Presses.
Volunteer Experience
Lincoln Park Zoo, Chicago, IL, Volunteer Guest Guide
CAPS (Chicago Alternative Policing Strategies), Volunteer Neighborhood Watch Program
49th Ward Participatory Budgeting Process and Community Improvement Programs, Volunteer
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