Office Customer Service

Jane s administrative and customer support skills are second-to-none shows exceptional attention to detail while maintaining a heavy workload a team player and a consummate professional

**** ********nce Review Excerpt

Acme Inc.

Your excellent work as interim office manager shows that you are ready to assume increased responsibilities

2008 Performance Review Excerpt

Acme Inc.

Jane s outstanding planning, multi-tasking and organizational skills have kept the office running smoothly

2007 Performance Review Excerpt

Acme Inc.

Computer Skills:

MS Word, Excel, PowerPoint, Access, Outlook, Visio; ACT!; Oracle; Windows XP/Vista

Jane M. Lawrence

24 Lincoln Way Sometown, WY 82001 555-***-**** *******@**********.***

Targeting Office Management Opportunities

Administrative professional eager to leverage five years of experience and office management certification to secure an office manager position. Highly organized, efficient and skilled in a variety of office support tasks, including:

Office Organization & Administration

Records & Database Management

General Bookkeeping (A/P & A/R)

Telephone & Front Office Reception

Spreadsheets & Reports

Scheduling & Calendaring

Meeting & Event Planning

Filing & Data Entry (75 WPM)

Experience

ACME INC. Sometown, WY Midsize marketing and PR firm

Office Assistant, 2006 to Present

Provide administrative and executive support within busy office. Manage executive team s calendar; plan client meetings; prepare reports, spreadsheets and presentations; manage records; and administer database. Results:

Earned outstanding ratings on annual reviews for the past three years. Recognized for high-quality work, organizational strengths

and exceptional customer service delivery.

Praised by supervisor for excellent performance as interim office manager (supervising three staff) during her eight-week leave.

Became Acme s primary creator of PowerPoint presentations and

the main troubleshooter of MS Office issues.

Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.

abc agency Sometown, WY Professional temp services agency

Administrative Assistant / Receptionist / Payroll Clerk, 2004 to 2006

Handled temporary assignments for diverse clients (e.g., high tech, manufacturing, real estate, government and education). Results:

Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.

Identified billing errors and recovered $5,500 in vendor overpayments. Implemented tracking mechanisms to prevent future recurrences.

Created databases and spreadsheets that improved inventory management and reporting accuracy.

Education

XYZ community college Sometown, WY

Certificate in Office Management, 2009. Program Highlights:

Organizational Management

Business Communications

Leadership & Supervision

Project Management

Human Resource Management

Office & Computer Systems

Critical Analysis

Interpersonal Relations

SOMETOWN HIGH SCHOOL Sometown, WY

High School Diploma, 2004 (GPA: 3.5)

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