Customer Service Medical

Kendria Phillips

**** ******** ******

Fairfield CA, 94533

510-***-****

acq8zp@r.postjobfree.com

OBJECTIVE: To utilize my strong background as an Administrative Assistant with more than 18

years as a Medical Secretary to help promote a positive atmosphere and a professional yet friendly

and energetic work place.

Experience:

September 2013- July 2015

Webster Orthopedics Medical Group: Berkeley, CA

Orthopedics /Physical Therapist Scheduler

Excellent Customer Service Opening the Office, Front Desk Tasks, Billing and Coding for Physical

Therapy, Registration Audits, Scheduling and Cancelling Appointments, Collecting Copays,

Posting Payments, Billing Inquiries, Batch Organizer, Bank Runs, Check Deposits, Insurance

Authorizations, Benefit Checks involving Workers Compensation as Well as Private Insurances,

Explanation of Benefits, Communications with other Medical Practices, Ordering Supplies,

Inventory Checks, Documentation of Expired Medications, Cleaning Exam Rooms, Rooming

Patients, Chart Prep, Printing Schedules for Multiple Providers on a Daily Basis, Opening Office

Mail, Scanning Documents in charts ie: MRI Reports CT Scans, Medical Records, Safety Manager,

and Emergency Evacuation Coordinator.

Jan 2005-2013 Alta Bates Medical Center, Berkeley, CA

Ward Clerk

Administrative Assistant, to Administrative Coordinator in maintaining schedules answers

multiple phone lines, troubleshooting printers, scanners,computers,fax machines, prepares

medical record packets for discharge / incoming patients, calls transportation services for pickup/

delivery of patients to nursing facilities, in supplies, calls code for emergency situations.

Answers patient call lights, daily interactions with doctors about patients currently on the nursing

unit. Creates documents for nurses, faxes documents, and maintains a variety of forms and reports

creates files for nursing unit and medical transcription.

Systems Employed

Medical computer programs: Braintree, medi soft, Chart logic, McKesson windows Internet access

Mozilla firebox, Microsoft outlook, word, excel, PowerPoint, Alteer, Centricty, Mixie.

References are available upon Request

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